TeamViewer recognized as a Leader by ISG for shaping the future of work with AI-driven workplace innovation

Göppingen, Germany — October 23, 2025 — TeamViewer, a global leader in digital workplace solutions, today announced it has been named a Leader in the ISG Provider Lens™ 2025 – Future of Work Solutions report, recognized for its innovation in AI-enabled Digital Workplace and Digital Employee Experience (DEX) solutions.  

The ISG study highlights that AI, automation, and employee-centric design are reshaping the digital workplace ecosystem. With global spending on DEX software projected to reach $4.25 billion by 2033, enterprises are prioritizing autonomous IT operations, real-time observability, and measurable employee experience. 

ISG recognized TeamViewer as a Leader in AI-enabled Digital Workplace Solutions for its AI-driven automation, real-time analytics, and unified endpoint visibility across distributed environments. The report highlights the TeamViewer ONE platform for its integration of AI-led monitoring, predictive remediation, and automated support workflows, enabling IT teams to prevent disruptions before they occur. 

By merging remote connectivity with proactive AI capabilities, TeamViewer empowers organizations to reduce service desk effort, optimize uptime, and sustain productivity at scale. According to Bruce Guptill, lead author, analyst and advisor at ISG, “TeamViewer-1E combines advanced endpoint automation with remote connectivity to deliver unified, intelligent, and scalable platforms that improve enterprise productivity, reduce IT workloads and drive measurable client value.” 

TeamViewer also achieved Leader status in the Digital Employee Experience (DEX) Solutions quadrant for its ability to bring together visibility, remediation, and automation in one cohesive platform. Following the integration of 1E’s DEX capabilities with TeamViewer’s connectivity technologies, the company now enables organizations to proactively manage and improve employee experience across every device and workspace.

ISG credits TeamViewer’s DEX approach for transforming experience management from reactive to predictive, using AI insights to detect friction, optimize digital performance, and support employees wherever they work. The platform’s holistic view of end-user environments helps IT teams understand and continuously improve experience-level outcomes, from uptime to responsiveness.

“This recognition reflects how we’re transforming the digital workplace by embedding AI at its core — enabling IT teams to stay ahead of problems, improve performance, and deliver smoother experiences for employees.” said Sebastian Schrötel, Senior Vice President of Product Management at TeamViewer. “We see AI as the foundation of a workplace that continuously learns, adapts, and improves the way people and technology interact.”

About the ISG Provider Lens™ 2025 – Future of Work Solutions Study

The ISG Provider Lens® 2025 – Future of Work Solutions report evaluates technology vendors and service providers driving workplace transformation globally. It combines empirical, data-driven research with ISG’s advisory expertise to assess vendor strategy, innovation, and customer value in key areas such as DEX, automation, and AI-enabled platforms. For more information, visit ISG Provider Lens.