After completing an xPick proof of concept with test runs in the United States, continental Europe, and the United Kingdom, DHL began using Frontline’s logistics solution xPick for vision picking. Throughout the entire project, from the first contact to planning and ongoing implementation to service, TeamViewer’s experience in large-scale projects and willingness to respond to DHL's individual needs were a key success factor.
Currently, about 1,500 operators are equipped with smart glasses in DHL’s US sites alone, for order fulfillment at DHL warehouses spanning technology, retail, consumer, and automotive industries.
With the vision picking technology, DHL pickers are now able to work hands-free, making their job more efficient and ergonomic. The solution reduces time spent per order and picking errors as operators see instructions clearly displayed in front of their eyes along with instant audio feedback.
Working hands free, xPick increased employee productivity. While previous solutions required days or weeks of training and experienced staff for guidance of the new employees, TeamViewer reduced onboarding time to hours and made the process more self-sufficient.
xPick's easy scalability made large-scale rollouts to different DHL warehouse locations possible within a very short time frame.