Integration

Unlock AI-powered insights with the TeamViewer and Microsoft 365 Copilot integration

Part of the Enterprise Integrations Package

Empower IT teams to deliver smarter, faster remote support with AI-driven insights from Microsoft 365 Copilot. Reduce inaccurate data and human error with seamless workflows, real-time diagnostics, and intelligent session summaries, all from within Microsoft 365 Copilot.

Reasons to integrate TeamViewer and Microsoft 365 Copilot

  • A centralized view of support session details, online and offline devices, and session insights- all from within Copilot. This leads to Faster Issue Resolution thanks to AI-driven diagnostics and historical context to help agents resolve problems more efficiently.
  • Natural Language Queries where users can ask Copilot questions and receive data-driven responses providing scalable support for both high-volume ticket environments and unattended support during off-hours.
  • Consolidate insights within M365 Copilot. Review session data, better understand impactful patterns, device status, and connection reports for a holistic view across your TeamViewer installation.

What you get with a Microsoft 365 Copilot integration

When you integrate TeamViewer and Microsoft 365 Copilot, among other things you get:

  • Automatically generated detailed summaries of each remote session, improving documentation and audit readiness.
  • Knowledge retention and provisioning helping you gain quick access to tenant knowledge preserved from previous support sessions, resulting in faster onboarding of support staff.
  • Natural language commands that allow support technicians to interact with Copilot intuitively, accelerating access to session history and diagnostics.
  • Reduced first-contact resolution time and improved support efficiency.
  • Access to TeamViewer session insights within Microsoft 365, ensuring traceability and simplifying compliance for IT operations.
  • Enhancements to TeamViewer’s cross-platform support by Copilot’s unified visibility across devices and environments, enabling scalable enterprise support.
  • Ability for Copilot to leverage historical support data generated with and coming from TeamViewer solutions to identify recurring issues, enabling IT teams to implement long-term fixes and reduce repeat incidents.

Get started with TeamViewer and Microsoft 365 Copilot

TeamViewer and Microsoft 365 Copilot help IT professionals streamline and optimize the way they provide support, delivering precise insights and a better end-user experience.

Get started with TeamViewer in Microsoft 365 Copilot today:

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Find out how Microsoft 365 Copilot and TeamViewer can help you optimize your IT support 

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