The impact of digital friction
Digital friction is more than a daily frustration. It’s a hidden drain on revenue, productivity, compliance, and employee retention.
About the report
TeamViewer’s global research reveals how IT disruptions impact performance—and how leading organizations detect issues sooner, resolve them faster, and build digital workplaces that fix it before employees feel it.
Why digital friction demands a proactive approach
When friction goes unnoticed, your people feel it first. Frustration builds, performance slows, and the effects ripple across projects and customers.
Our global survey of 4,200 managers and employees reveals the true cost of digital friction:
Rising costs, increased compliance risk, and lost strategic focus hold IT back, but teams that get ahead of friction create space for growth, innovation, and long-term performance.
From disruption to prevention
This report explores:
- How digital friction impacts profitability and operational performance
- The security and compliance risks of shadow IT
- The growing trust gap between employees and IT
- How AI-driven automation resolves issues faster and prevents disruption
- Practical steps to reduce friction and improve digital employee experience
Turn the fight against digital friction into your strategic advantage
TeamViewer DEX empowers enterprise IT to detect issues earlier, and fix them automatically across every endpoint.