Solve any IT issue from anywhere, any time, with AI
TeamViewer Remote
Proactive remote IT support
Downtime for customers and employees is costly and frustrating. But it’s also preventable. Unnecessary travel, reduced productivity, and lost data can all be avoided by using TeamViewer to fix small issues before they become big problems.
Enhance your remote IT support with integrated device monitoring, asset and patch management to stay on top of issues, keep your mean time to repair (MTTR) short, and your downtime low.
Help and service desk
Your colleagues and partners rely on you for fast and effective IT support. With TeamViewer Remote you can support users immediately and fully remotely — even without the need for software installation. You can also:
- Monitor your devices and get alerts when your attention is required
- Gather real-time device information including IP addresses, operating systems, and more
- Detect and patch vulnerabilities resulting from outdated 3rd party software and operating systems
Support suite for IT service providers
Your customers expect expert support — fast. TeamViewer Remote gives you a central dashboard to monitor, manage, and access all your devices, systems, and services. You can also:
- Add your custom branding to the TeamViewer Remote client
- Automate, distribute, and manage support tickets
- Get clear connection logs you can use for invoicing
AI-powered session summaries and analytics
IT support teams are facing a growing number of IT support cases. TeamViewer Remote takes care of repetitive and time-consuming case documentation and provides deep insights into support patterns.
- Get high-quality support session documentation by AI-generated summaries with full transparency of case-solving steps taken.
- Spot recurring issues and troublesome applications with powerful analytics.
- Ensure your IT activities align with service level agreements with customer-facing documentation.
Remote sessions—a new and better way to connect
Connect more easily and more securely with remote sessions, without the need of sharing ID and password.
Maintenance of unattended devices
TeamViewer Remote makes it easy to access and maintain remote point-of-sale (POS) devices, kiosks, digital signage, servers, and all kinds of other unattended devices securely and discretely.
Establish mobile-to-mobile connections and provide support on the move, transfer files quickly to the remote device, and receive alerts from unattended devices to immediately learn about issues.
Forget costly on-site visits and solve IT problems remotely.
TeamViewer for non-profits and education
TeamViewer is dedicated to working with non-profit and educational organizations. Here’s how:
Remote support for far-reaching devices
From Hamburg to Namibia—with TeamViewer, the Steps for Children team can ensure all devices and systems are up to date and operational, helping volunteers focus on the tasks that matter most.
Enabled learning—anytime, anywhere
To deliver exceptional education, Edith Cowan University (ECU) relies on exceptional IT support. With TeamViewer, ECU can provide remote support to 3,700 staff members and 31,000 students across four campuses.
What sets TeamViewer Remote apart?
Security
- Industry-leading security: Security pioneer BitSight Security Ratings ranks TeamViewer as Top 1% in the tech industry.
- Secure remote sessions: The new way to connect. Create individual remote support sessions without the need to exchange passwords via phone, chat, or any other channel.
- Connection origin detection: See where incoming connections are coming from before you start a remote session, and safeguard against malicious attacks.
- Encryption: All TeamViewer connections are end-to-end encrypted. No one who shouldn’t can see the content of the connections, not even us.
Compatibility
- Best OEM support: Benefit from remote access to all operating systems including any Android devices, regardless of the manufacturer, as well as screen sharing for iPhones and iPads.
- Headless devices: No screen? No problem! Enjoy secure remote access to headless devices, including servers.
Performance
- Fast file transfer: Our compression capabilities ensure secure and fast file transfer, even for large files.
- Stable connections: Our global access network will ensure stable connections and the best possible transmission quality, even in environments with low internet bandwidth.
- First-class user experience: Fast connection set-up, high transmission speeds, and superior picture quality ensure a seamless, immersive, and frustration-free support experience.
100% device-agnostic
Support any operating system and device. And with the full-featured TeamViewer Remote web client, you can access all your devices from any browser.
Remote support feature highlights
Spotlight
