The remote troubleshooting experience is improved by optimizing communication between users and help desk staff, who are then better able to provide efficient assistance in a timely manner. Users do not have to verbalize issues, and help desk staff do not have to blindly identify problems.
- Create and join a support session directly from the MobileIron Core dashboard
- Remotely control a managed Android device
- Send chat messages to and from the device
- Transfer files to the device or receive files from the device
- Push settings like Microsoft Exchange accounts to the device, or maintain WiFi settings
- View installed apps and running processes
- Get information about CPU and RAM usage, battery health, storage, and more