Screen recording: capture and save sessions

 The same technology can be used to generate a solution, either by annotating or providing commentary to the original video recording, or creating a new screen recording. This way, screen recording becomes a way of providing rapid, simplified explanations of both problems and solutions, enabling faster resolution at lower cost.

In the context of IT support, customer service, as well as employee training and onboarding, you can build up a repository of screen recording video assets to utilise as go-to fixes for commonly-encountered issues. Greater use of pre-made screen recordings can help to reduce employee workloads by removing the need to generate fresh explanations for each customer or user interaction.

For real-time virtual meetings, team members can use screen recording software to show colleagues what they are working on. For asynchronous communication, your screen recorder can be used to capture meetings – or key parts of them – for onward distribution to other project participants.

By accessing employees’ devices with TeamViewer Remote and deploying your screen record software of choice, you are able to analyze their work, pinpoint strengths and weaknesses during customer interactions and deliver a meaningful appraisal.