- Performance: Eliminate device lag before it affects output.
- Applications: Spot and fix crashes across core tools.
- Operating systems: Maintain stability without user interruption.
- Security services: Ensure antivirus software, patching, and policies are running properly.
- Networking: Resolve connectivity issues before users even notice them.
DEX Essentials
Proactively solve IT issues before they impact productivity
Stay in control with real-time visibility, intelligent automation, and measurable ROI all from a single dashboard.
Clear insights. Intelligent action.
Give IT teams the clarity and control they need to improve digital employee experience at scale. DEX Essentials combines experience intelligence, automation, and validation to help reduce friction, prevent recurring issues, and demonstrate IT impact—all from one single dashboard.
Experience-level visibility
Understand how devices, applications, and systems perform from the employee’s perspective, using live and historical experience data to uncover hidden friction.
Automated issue resolution
Resolve common problems automatically with rule-driven and self-healing actions—reducing manual work and unnecessary support interactions.
Built-in value validation
Measure avoided tickets, saved time, and efficiency gains with clear reporting that shows the real impact of IT actions.
Modern IT isn’t reactive. It’s experience-driven and outcome-focused.
Maintain stability through experience insights
Continuously assess device and application behavior to identify patterns that indicate declining performance or experience quality. Address risks early to keep employees productive and systems reliable.
Act before friction turns into tickets
Define experience thresholds and trigger automated responses when issues begin to surface. Prevent repeat incidents and reduce disruptions before users need to ask for help.
Automate work that doesn’t need human attention
Use condition-based and scheduled automation to handle routine fixes and maintenance tasks. Reduce operational overhead and allow IT teams to focus on strategic initiatives.
Resolve issues quietly, without interrupting employees
Execute remediations, scripts, and corrective actions remotely in the background—minimizing downtime while maintaining a seamless end-user experience.
How lean IT teams can become more proactive
Practical strategies for moving from reactive support to proactive IT operations—boosting productivity, reducing downtime, and enabling a better employee experience.
Proactively manage what matters most
Whether it's sluggish devices, unstable networks, or app crashes, DEX Essentials monitors and remediates the most common sources of digital disruption.
Choose your plan to support, see, and solve with DEX Essentials
Scalable licensing for every team size.
Request a custom, DEX included license
Not what you were looking for? Please check out all our licenses.
See the impact of every action
DEX Essentials connects automation and remediation with clear outcome tracking—so IT teams can see what’s prevented, what’s resolved, and what it saves.
100 endpointsSmall SMB
- 90 tickets avoided
- 600 automations
- ~$4,905 weekly savings
400 endpointsScaling SMB
- 1,440 tickets avoided
- 9,600 automations
- ~$78,480 weekly savings
1,000 endpointsMid-sized SMB
- 7,650 tickets avoided
- 51,000 automations
- ~$416,925 weekly savings
* Estimates are calculated based on observed automation outcomes, prevented incidents, and standard IT support cost assumptions.
Learn how DEX is making work better
Discover how digital employee experience (DEX) eliminates digital friction, boosts productivity, and empowers employees to work smarter every day.
Turning insights into impact
DEX Essentials connects visibility, action, and validation in a continuous loop—helping IT teams prevent issues, resolve problems faster, and prove the value of their work.
