TeamViewer AI

Cut support workloads and resolve issues faster with AI

Your lean IT team is buried under a constant influx of tickets, spending excessive time on routine tasks like manual documentation, knowledge-sharing, and repeated troubleshooting. This results in longer resolution times, escalations, and inefficient use of resources.

TeamViewer AI enhances every stage of the IT support process: it provides real-time assistance with troubleshooting via natural language chat, generates structured, compliant session documentation automatically, and transforms these insights into knowledge that enables teams to resolve future issues more efficiently. This allows you to cut down manual effort, achieve ~50% faster mean time to resolution, and scale support team expertise without proportionally increasing headcount.

50% faster mean time to resolution (MTTR) by eliminating manual troubleshooting delays.

5 minutes saved every session with automated audit-ready session summaries.

Over 10 hours won back each month with effortless handovers and AI-driven knowledge base creation.

Core features

Tia: Your TeamViewer Intelligent Agent

When a ticket comes in, IT supporters don’t have to search for answers, they just ask Tia.

Once prompted, Tia assesses live device insights to diagnose the root cause and suggests next steps in any language.

Tia is your support team’s trusted assistant, helping achieve faster resolutions and fewer escalations.

Session Insights

At the end of a remote session, Session Insights saves you up to five minutes by automatically generating a detailed summary.

Every action is captured with precision, ensuring audit-ready documentation and seamless handovers.

This means supporters close tickets faster, documentation stays compliant, and new agents learn quickly with access to best-practice examples.

Session Analytics

After a ticket is resolved, the learning begins. Session Analytics turns every session summary into actionable team intelligence.

Visual dashboards reveal patterns, trends, and training gaps, enabling leaders to identify recurring issues and optimize workflows before they become problems.

With Session Analytics, your IT team grows smarter with every fix, driving down MTTR and consistently improving user satisfaction.