83% of customers expect an immediate response to a service request
Customer expectations are rising. Meet them with an outstanding after sales support experience. This support will help to secure repeat customers, foster word of-mouth referrals, and ensure longevity for your business.
Key after-sales challenges
Labor shortage. A lack of skilled workers as well as challenges in training can pose problems for your business.
Increasing complexity. Use of multiple tools across the after sales value chain can create redundancies and negatively impact resource usage and productivity.
Substantial downtime costs. Unplanned downtime adds up to an average of USD260,000 per hour across industries.
Sustainability demands. Carbon emissions need to be reduced to achieve sustainability goals on both a corporate and societal level.
Distance. Your service offering needs to be scalable and available to support a scattered customer base as well deliver a fast and effective after sales service.
TeamViewer can offer remote after-sales support in three distinct ways:
Provide after-sales support through:
Enabling experts to access machines and devices remotely
Experts can access and control connected devices, regardless of whether there is a user present on the remote side – anytime, anywhere.
Guiding on-site workers with AR and AI-supported workflows
Guide on site technicians through troubleshooting scenarios with easy-to use workflows on wearable or mobile devices that are supported by augmented reality (AR) and artificial intelligence (AI).
