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Deliver a joined-up business model

TeamViewer supports the technical evolution of the retail sector

TeamViewer’s connectivity solutions and AR-driven productivity tools are designed to ensure your strategy translates into reality. From new sales platforms, and rising customer expectations with always-on support, TeamViewer helps you create an outstanding customer experience and a future-proofed retail business.

Remote connectivity in the store

TeamViewer assists retail businesses in embracing the digital transformation of the shopping landscape

We move goods faster and streamline retail operations

  • Safeguarding margins

    There is pressure on pricing strategies, margins, and overall costs. TeamViewer’s solutions help you achieve more for less by facilitating cost-effective activities for remote work, employee onboarding and training, and IT support.

  • Remaining customer-first

    Keeping the customer satisfied and keeping ahead of the competition means you cannot afford to compromise when it comes to your own tech stack. Frontline allows replenishment as well as incoming and outgoing goods processes to be efficient and facilitates shorter downtimes for customer satisfaction.

  • Instantaneous IT support

    With TeamViewer, technicians can securely connect to malfunctioning retail systems to encourage immediate solutions. POS system frozen? Our remote access and control solution gets to the source of the problem and provides effective support.

  • Supporting an omnichannel approach

    With the constant introduction of new digital channels, you will find your retail business with a growing list of platforms to manage. TeamViewer streamlines and organizes device management, configuring all endpoints easily and seamlessly.

With its customizability, TeamViewer empowers retailers to enhance customer experiences and access within the retail industry.

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Overcoming the challenges for retail professionals

Retail-specific suitability is a must, and this means addressing the following common challenges:

Smiling saleswoman in a store with laptop managing retail infrastructure

Managing new retail infrastructure

From social media to third-party selling arrangements, retailers find themselves with a growing list of platforms to manage. Physical outlets exist alongside these new digital channels, which means a complex mix of scattered branches and business departments, point-of-sale endpoints, visual display units, billing systems, servers, and other infrastructure to manage and maintain. 

Remote access technology needs to streamline device management, making it possible to access, control, update, and configure all endpoints, without the need for physical intervention.

Woman on a call delivering rapid customer support in the retail sector

Delivering rapid customer support

Customer expectations have shifted. If they have a problem, customers increasingly expect an instant response, delivered through whichever device or channel they prefer to use. 

Your remote access technology should facilitate a seamless, omnichannel approach to customer service. This includes the ability of customer service reps and technical support staff to access customer devices on-demand, see problems for themselves, and deliver solutions.

Illustration showing after-sales service concept for coffee machine maintenance

Expanding your reach

If you have to provide in-person support and aftersales care, it potentially limits your retail market to a narrow geographic area. 

Effective remote support means that geography is no longer a barrier to brand expansion. New markets, more profitable product lines, and new revenue streams suddenly become much more feasible.

Young man working with headset and laptop sitting on a park bench

Enabling remote work

For managers, sales and support staff, finance professionals, and a host of other roles, remote or hybrid working models can provide a boost to employee morale and make it easier to recruit and retain staff. 

Care must be taken to ensure remote working isn’t second best to traditional working models. Workers should be able to connect to and work with all key business assets when working from home as if they were still in the office.

Group of accountants analyzing business data and performance

Reducing costs and protecting margins

Squeezed customers are now much more likely to switch retailers in search of the best value. The pressure on margins and pricing strategies is intense, and there is an expectation on the entire business to keep costs as low as possible. 

Your remote access technology has a valuable role to play in helping you achieve more with less. It can mean reducing your expensive property footprint by facilitating greater use of remote working, faster, more cost-efficient staff training, fewer expensive support call-outs, and more time to devote to revenue-generating activities.

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Prioritizing security

To trust you with their payment details, customers need constant reassurance that their data is in safe hands. Likewise, when employees are collaborating over distance, you need to be sure that sensitive commercial information does not fall into the wrong hands. 

When it comes to the remote access technologies you have in play, comprehensive access controls, data protection, and cyber security safeguards are all essential.

At TeamViewer, our mission is to help you help others.

Enhanced convenience for retail professionals, improved operational efficiency, and effortless access for and to customers — these are just a few of the advantages offered by TeamViewer's solutions for the retail industry.

Award-winning software for both individuals and companies

TeamViewer for retail: Elevating connectivity, compliance, and security for your retail business

Powerful enough to meet the exacting demands of retail, TeamViewer is a comprehensive remote desktop, control, and support solution that works with almost every desktop and mobile platform. Coupled with our enterprise remote control and management solution TeamViewer Tensor, you have a completely configurable way to securely link up all elements of your retail business.

Young woman working in a clothing store holding digital tablet

TeamViewer Tensor

Enhance efficiency and compliance across all points of sale

TeamViewer Tensor Support is a secure, scalable enterprise support solution that enables you to manage the maintenance of POS systems, servers, and devices across all your store branches, warehouses, and wherever your people happen to be based. Helpdesk and technical teams can access any device — including unattended and headless devices — with a couple of clicks. Get to the heart of problems and fix them in an instant.

Man and woman picking goods in a warehouse with tablet

TeamViewer Remote

Troubleshoot swiftly to avoid revenue losses

Is your order management system no longer showing the right figures? TeamViewer Remote’s intuitive see-what-I-see technology allows employees and customers alike to reach out to your on-demand experts. Through remote access and control, they can troubleshoot in real time, getting you back online with the absolute minimum of downtime.

Young woman standing behind a counter in a boutique working on a laptop and talking on a cellphone

TeamViewer Remote

Keep remote workers in the loop

Thanks to TeamViewer, working from home no longer means being separated from what’s happening across your stores and channels. Full remote desktop and remote control capabilities allow you to access CRM, resource planning, and other key applications, store-level endpoints, PCs, servers, and all other assets from any location.

Inventory manager using smartphone to scan a barcode on parcel

TeamViewer Remote

Secure communication and collaboration

TeamViewer Remote is your one-stop solution for dynamic interactions between employees and branches, as well as for communication with suppliers, customers, and other stakeholders. With support for screen sharing, lag-free video transmission, chat, and more — all supported by industry-leading encryption — your remote connectivity sessions are in the safest possible hands.

Man and woman sorting goods in a warehouse with tablet

TeamViewer Remote

Boost key performance metrics

TeamViewer Remote’s instant access and support functionality is geared toward solving your customers’ most pressing issues right at the point of need. As such, it helps boost performance across a number of KPIs, including first contact resolution rate, average ticket handling time, customer effort score (CES), and customer satisfaction (CSAT).

Take your remote support and access to the next level

Enhance your TeamViewer experience, know more about your devices, and proactively keep your IT infrastructure healthy, stable, and secure. Boost your IT efficiency and centrally manage, monitor, track, patch, and protect your computers, devices, and software — all from a single platform with TeamViewer Remote Management.

TeamViewer Frontline for retail: Delivering faster employee training and a world-class customer experience

Your digital transformation ambitions will only be met if you can bring your employees on board. This is where TeamViewer Frontline comes in — our award-winning productivity platform that uses the latest wearable computing technology in streamlining training, boosting productivity, and ensuring customer needs are met.

Man and woman sorting goods in a warehouse with tablet

Increase speed and accuracy across your warehousing facilities

  • Allows employees to visualize logistics processes on wearable devices — hands-free
  • Ideal for warehousing, replenishment, incoming and outgoing goods, as well as similar processes across your supply chain
  • Two-way communication for instant help as needed
  • Ideal for staff onboarding and familiarization with new processes

 

Female salesperson using mobile app on smartphone checking parcel box

Encourage an easier infrastructure maintenance at lower cost

  • Allows frontline employees to access instant expertise directly from their smart glasses
  • Ideal for maintaining point-of-sale, visual display, warehousing, and other elements of the retail technical infrastructure
  • Live pointers, on-screen annotations, whiteboards, and more provide dynamic instructions for faster resolution of problems
  • Enables you to centralize technical support functions and still deliver speedy maintenance
  • Facilitates shorter downtimes, reduced revenue leakage, and higher customer satisfaction

Spotlight

Customer success

Why choose TeamViewer?

Security

In a competitive retail environment, customer trust is one of your most valuable assets. Top tier 256-bit AES encryption for remote access sessions and transmission of data, trusted device checks, two-factor authentication, and configurable conditional access controls — these best-in-class security features ensure that with TeamViewer, your reputation is in the safest possible hands. 

Compatibility

TeamViewer is designed to enhance and improve your go-to-market strategies and whatever CRM, stock management, and resource planning you have in play. It is also device-agnostic, allowing it to work seamlessly with most POS systems and other hardware.

Performance

Lag-prone remote support sessions will erode customer satisfaction and lead to lost revenue. With TeamViewer, reliable performance — even in areas with low bandwidth — high image quality, and rapid transfer speeds enable you to deliver the type of seamless service that customers increasingly expect.