TeamViewer Remote and TeamViewer Tensor

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Remote Access Lite

Commercial:
Named User license

Remote Access Pro

Commercial:
Named User license

Tensor Access

Commercial:
Named User license

Remote Support Lite

Commercial:
Named User license

Remote Support Pro

Commercial:
Named User license

Tensor Support

Commercial:
Named User license

Granular access management to protect devices
256-bit AES end-to-end encryption
Trusted devices
Two-factor authentication
Block and allow lists
Cross-device access to desktops
Support for mobile devices (smartphones and tablets, also mobile to mobile)
As per System Requirements, connection to/from the following operating systems: Windows, macOS, Linux, Android, iOS, ChromeOS
TeamViewer web client
Secure unattended access
Remote printing
Remote sound
Black screen & block remote input
Wake-on-LAN
Proxy support
Multiple monitor support
Endpoint Protection (powered by Malwarebytes)

Available as Add-On

1 per User/Available as Add-On

Available as Add-On

Available as Add-On

Endpoint Detection & Response (powered by Malwarebytes)

Available as Add-On

1 per User/Available as Add-On

Available as Add-On

Available as Add-On

Backup of files and folders

Available as Add-On

Available as Add-On

Available as Add-On

Available as Add-On

Available as Add-On

Available as Add-On

MDM Essential

Available as Add-On

MDM Advanced

Available as Add-On

Available as Add-On

MDM Enterprise

Available as Add-On

VoIP (in session)
Chat (out of session)
Chat (in session)
Switch sides
Number of devices to connect from

No limitation

No limitation

No limitation

No limitation

No limitation

No limitation

Number of channels (concurrent connections)

1 per User

1 per User

1 per User

1 per User

Remote Support Pro: 1 per User;

Remote Support Pro Concurrent: 1 per 3 Users

Tensor Support: 1 per User;

Tensor Support Concurrent: 1 per 3 Users

Remotely access & control devices (attended access)

No limitation

No limitation

No limitation

Custom branding of Managed Devices
Remote QuickSteps
Invite additional participant and session handover
In-session automation/scripting (number of scripts)

No limitation

No limitation

No limitation

File Transfer
File transfer queuing
Record remote sessions
Incoming connections report (on device level)
User access reporting
Connection billing
Remote device monitoring

15 per User /Available as Add-On*

Number depends on license / Available as Add-On

Asset & patch management

15 per User /Available as Add-On*

Number depends on license / Available as Add-On

Managed devices

1 per User

3 per User

3 per User

2000

2000

5000

Licensed users

Number of Users depends on ordering

Number of Users depends on ordering

Number of Users depends on ordering

Number of Users depends on ordering

Number of Users depends on ordering

Number of Users depends on ordering

Number of licenses manageable in a company profile

1

1

Number depends on license

1

1

Number depends on license

Device list and Address book
Device groups (incl. group sharing)
Device Policies (incl. Policies via API) – number of policies

0

0

0

1000

1000

1000

User management
Mass deployment (MSI package)
Enhanced Mass Deployment (on top of MSI package)
Conditional Access Router

Available as Add-On

Available as Add-On

Single-Sign-On (SSO)

Available as Add-On

Available as Add-On

Auditability (Audit log and API)

Available as Add-On

Available as Add-On

Mobile Software Development Kit (SDK)

Available as addon

REACH API (Remote Management, Mobile Device Management API)

Yes, depends on license

Embedded devices support

Available as Add-On

Web API (general application programming interface)
Web API rate limit

36.000 requests per 24 h

36.000 per 24 h

3rd party Integrations

Standard Integration Package (Add-On): ServiceNow Standard, Freshworks Standard, Zendesk Standard, Jira Cloud, JamF, Sophos, Miradore

Enterprise Integration Package (Add-On): All standard integrations plus Microsoft Teams, Microsoft Intune, Microsoft Dynamics, ServiceNow Enterprise, Freshworks Enterprise, Zendesk Enterprise, Jira Server, Salesforce, ManageEngine, EloView, AppTec360, Zoho, Cherwell, Slack

On-premise active directory sync (AD connector)
Support via phone

Definitions:
Unless otherwise stipulated herein below, capitalized terms in the Product Description shall have the same meaning as defined in the TeamViewer EULA.

Named User License: Under a Named User License, access to and use of the Product is limited to the specific individuals designated as Users. The right to use the TeamViewer Product is exclusively granted and bound to the Users. Group or shared logins are strictly prohibited. Re-assignment is limited to two (2) times per User per calendar year.

Add-On: Add-On refers to: (i) additional licensed items (e. g. Users, Endpoints, etc.) purchased to extend the scope of License; (ii) specific features and/or functionalities of the Product that may be activated by purchasing an additional Add-On License. Unless otherwise stipulated in the Contract, Add-On(s) will be added and co-termed to the existing Subscription License.

User: A User is a natural person first identified with a personalized login and designated by Customer to use the respective TeamViewer Product within the scope of the acquired License. Each User must at all times during the designation meet the requirements of an Authorized User in the meaning of EULA. The number of Users is subject to ordering and may be raised by order during the subscription. At least one of the Users must be designated as company administrator to manage the Users in the TeamViewer Management Console on Customer’s behalf.

Endpoint: An Endpoint is an internet-capable computing device (e.g., desktops, notebooks, tablets, smartphones, workstations, servers, point-of-sale terminals, printers or handhelds; examples not exhaustive and subject to the operating system requirements) designated by Customer to use the Services under the acquired License, regardless if in the effective use or not. The number of Endpoints is subject to the Product Description and may be raised by order.

Managed Devices: A Managed Device refers to a computing device assigned to a specific TeamViewer account or company profile in the TeamViewer Management Console and centrally managed by the company administrator.

Mobile SDK (Software Development Kit): Available as Addon-License that allows Customer to use the Software Development Kit (“SDK”) of TeamViewer that enables implementation of TeamViewer Product into Customer’s mobile applications (“Customer Apps”). Customer is allowed to deploy such Customer Apps to its Authorized Users, provided that the Authorized Users are contractually bound to use the Customer Apps and related TeamViewer Services in compliance with the License, and Customer shall ensure that the data processing by TeamViewer with respect to the personal data of its Authorized Users is duly covered by its contractual relationship to the Authorized Users, by adding TeamViewer to its data processors list as a sub-processor of Customer, or, if necessary, obtain consent of its Authorized Users to such data processing by TeamViewer.

Integration refers to the application that integrates the respective TeamViewer Product as embedded function of a third party solution or platform and enables Customer to use the TeamViewer Product via such third party platform or solution, for which Customer also needs additional license from the third party provider.