TeamViewer Products and Subscription Plans

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TeamViewer Support and Work

Remote Access & Support (Looking for TeamViewer Core?)

TeamViewer Support and Work

Remote Work Lite Remote Work Pro Tensor Work Remote Support Lite Remote Support Pro Tensor Support
Commercial:
Named User license
Commercial:
Named User license
Commercial:
Named User license
Commercial:
Named User license
Commercial:
Named User license
Commercial:
Named User license
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Security
Granular access management to protect devices

256-bit AES end-to-end encryption

Trusted devices

Two-factor authentication

Block and allow lists

Platform Coverage Back to top
Cross-device access to desktops

Support for mobile devices (smartphones and tablets, also mobile to mobile)

As per System Requirements, connection to/from the following operating systems: Windows, macOS, Linux, Android, iOS, ChromeOS

TeamViewer web client

Remote Access & Remote Work Back to top
Secure unattended access

Remote printing

Remote sound

Black screen & block remote input

Wake-on-LAN

Proxy support

Multiple monitor support

Endpoint Protection (powered by Malwarebytes) Available as Add-On 1 per User/Available as Add-On

Available as Add-On Available as Add-On

Endpoint Detection & Response (powered by Malwarebytes)

Available as Add-On 1 per User/Available as Add-On

Available as Add-On Available as Add-On
Backup of files and folders Available as Add-On Available as Add-On Available as Add-On Available as Add-On Available as Add-On Available as Add-On
Remote Administration & Support Back to top
VoIP (in session)

Chat (out of session)

Chat (in session)

Switch Sides

Number of devices to connect from No limitation No limitation No limitation No limitation No limitation No limitation
Remotely access & control devices (attended access)

No limitation No limitation No limitation
Custom branding of Managed Devices

Remote QuickSteps

Invite additional participants and session handover

In-session automation/scripting (number of scripts)

No limitation No limitation No limitation
File transfer

File transfer queuing

Record remote sessions

Incoming connections report (on device level)

User access reporting

Connection billing

Remote device monitoring

200/Available as Add-On 200/Available as Add-On
Asset & patch management

200/Available as Add-On 200/Available as Add-On
User & Device Management Back to top
Managed Devices 1 per User 3 per User 3 per User 2000 2000 5000
Licensed Users Number of Users depends on ordering Number of Users depends on ordering Number of Users depends on ordering Number of Users depends on ordering Number of Users depends on ordering Number of Users depends on ordering
Number of licenses manageable in a company profile 1 1 Number depends on license 1 1 Number depends on license
Device groups (incl. group sharing)

Device Policies (incl. Policies via API) – number of policies 0 0 0 1000 1000 1000
User management

Basic computers & contacts list

Mass deployment (MSI package)

Enhanced Functions for Enterprises Back to top
Enhanced Mass Deployment (on top of MSI package)

Conditional Access Router

Available as Add-On

Available as Add-On
Single-sign-on (SSO)

Auditability (Audit log and API)

Mobile Software Development Kit (SDK)

Available as Add-On
REACH API (Remote Management, Mobile Device Management API)

Yes, depends on license
Embedded devices support

Available as Add-On
Integrations Back to top
Web API (general application programming interface)

Web API rate limit

36,000 requests per 24h 48,000 requests per 24h
3rd party Integrations

Standard Integration Package (Add-On): ServiceNow Standard, Freshworks Standard, Zendesk Standard, Jira Cloud, JamF, Sophos, Miradore Enterprise Integration Package (Add-On): All standard integrations plus Microsoft Teams, Microsoft Intune, Microsoft Dynamics, ServiceNow Enterprise, Freshworks Enterprise, Zendesk Enterprise, Jira Server, Salesforce, ManageEngine, EloView, AppTec360, Zoho, Cherwell, Slack
On-premise active directory sync (AD connector)

Customer Support Back to top
Support via phone

Definitions:
Unless otherwise stipulated herein below, capitalized terms in the Product Description shall have the same meaning as defined in the TeamViewer EULA.

Named User License: Under a Named User License, access to and use of the Product is limited to the specific individuals designated as Users. The right to use the TeamViewer Product is exclusively granted and bound to the Users. Group or shared logins are strictly prohibited. Re-assignment is limited to two (2) times per User per calendar year.

Add-On: Add-On refers to: (i) additional licensed items (e. g. Users, Endpoints, etc.) purchased to extend the scope of License; (ii) specific features and/or functionalities of the Product that may be activated by purchasing an additional Add-On License. Unless otherwise stipulated in the Contract, Add-On(s) will be added and co-termed to the existing Subscription License.

User: A User is a natural person first identified with a personalized login and designated by Customer to use the respective TeamViewer Product within the scope of the acquired License. Each User must at all times during the designation meet the requirements of an Authorized User in the meaning of EULA. The number of Users is subject to ordering and may be raised by order during the subscription. At least one of the Users must be designated as company administrator to manage the Users in the TeamViewer Management Console on Customer’s behalf.

Endpoint: An Endpoint is an internet-capable computing device (e.g., desktops, notebooks, tablets, smartphones, workstations, servers, point-of-sale terminals, printers or handhelds; examples not exhaustive and subject to the operating system requirements) designated by Customer to use the Services under the acquired License, regardless if in the effective use or not. The number of Endpoints is subject to the Product Description and may be raised by order.

Managed Devices: A Managed Device refers to a computing device assigned to a specific TeamViewer account or company profile in the TeamViewer Management Console and centrally managed by the company administrator.

Mobile SDK (Software Development Kit): Available as Addon-License that allows Customer to use the Software Development Kit (“SDK”) of TeamViewer that enables implementation of TeamViewer Product into Customer’s mobile applications (“Customer Apps”). Customer is allowed to deploy such Customer Apps to its Authorized Users, provided that the Authorized Users are contractually bound to use the Customer Apps and related TeamViewer Services in compliance with the License, and Customer shall ensure that the data processing by TeamViewer with respect to the personal data of its Authorized Users is duly covered by its contractual relationship to the Authorized Users, by adding TeamViewer to its data processors list as a sub-processor of Customer, or, if necessary, obtain consent of its Authorized Users to such data processing by TeamViewer.

Integration refers to the application that integrates the respective TeamViewer Product as embedded function of a third party solution or platform and enables Customer to use the TeamViewer Product via such third party platform or solution, for which Customer also needs additional license from the third party provider.

TeamViewer Support and Work

Download the Product Description overview.

Download PDF

Here you will find a complete overview of all TeamViewer products and subscription plans, including the differences between the individual plans.

TeamViewer Core

TeamViewer Assist AR

TeamViewer Engage

TeamViewer Remote Management

TeamViewer IoT

TeamViewer Pilot

TeamViewer Meeting

TeamViewer Classroom

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