TeamViewer drives on-demand IT support for Norway’s businesses

Industry: Service Provider

Use case: Remote Access, Remote Support

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Background

Back IT Up AS operates as an external IT department for a range of companies and industries in Norway, including law, hospitality, and manufacturing. Specializing in backup, it tailors collaboration solutions for its clients’ needs and takes care of support matters, administrator licences, and ensures that its customers’ data is secure.

Challenges

Back IT Up needed a solution that enabled it to realize its mission to be the customer’s IT department. Key challenges included:

Small support team managing customers across all of Norway
Looking to reduce travel costs to see customers and troubleshoot time
Increasing efficiency, without compromising customer satisfaction

Solution

Back IT Up have been using TeamViewer since 2012, and have found it the best solution for the company and its customers. Using TeamViewer’s remote access and support can simply and easily allow companies to fix issues fast so they can focus on what really matters in their business.