Customer Success Story


With AR, Hurco is taking its maintenance, repair and service to the next level.

Ryan Lay, Manager Control Support and Testing at Hurco

Previously we would have to talk to the customer and ask them to describe the error and then somebody had to visit the site to troubleshoot and identify the fault and then resolve. With Assist AR, an agent located anywhere in the world can be virtually ‘transported’ to the customer in an instant.


  • Increasing uptime for HURCO customers
  • Reducing service response time and minimizing travel cost of onsite support
  • Enabling customers and on-site technicians to troubleshoot and perform maintenance procedures efficiently


TeamViewer Assist AR enabled HURCO to provide real-time technical support to its customers and on-site technicians for inspection, repair and maintenance anywhere in the world without having to travel. With TeamViewer Assist AR, the experts can see on their smartphone what the customers and onsite technicians see on the machine and guide them using 3d markers and text annotations. This reduced the overall response time for fault detection and resolution and increased savings on travel cost.

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