Privacy Notice

C.3. When you join our community

If you want to join TeamViewer’s community, you will have to sign up and/or sign in with your TeamViewer credentials, such as your email-address, your name, and a password. After the signup, you will be able to interact with other members of the community, as well as our employees.

C.4. When you enter into a contractual relationship with us

When you purchase a license for one of our products on behalf of your company, or use the Free Version of our Software, we may process certain personal data in order to conclude the agreement with you. In doing so, we may process your personal details, as well as the company details and payment information. We rely on the services of certified payment providers to process your payments and may conduct sanctions or fraud checks in accordance with applicable laws as well as to protect our business interests.

During the contractual relationship we may also process your personal data (e.g., your email-address, address, which products you have purchased etc.) in order to provide you with invoices, and other relevant contractual information.

Below you will find the applicable cases, where we may process personal data in connection with you purchasing the license.

C.5. When we reach out to you

We are of course interested in keeping in touch with our customers and users, as well as partners and suppliers, in order to keep you updated on relevant news, updates, contractual information, as well as to provide you with our marketing newsletters and information. In doing so, we may process your name, email-address, your TeamViewer ID and other contact information.

Below you will find detailed information on such cases, including on respective personal data processed and applicable legal basis.

C.6. When we analyze personal data

In certain cases, TeamViewer may combine and analyze certain information in the course of activities described in Sections C.2 to C.5 above together with the information available to TeamViewer internally, e.g., the use of the Software, respectively which Software have been purchased, or if a user recently started a trial of one of our products (incl. the information on your use of the product during the trial). TeamViewer conducts these analyses to decide on whether, when, and how to inform or get in touch with its customers and users. In this context, the aim is to convey relevant information about our products also in the most suitable manner, which may include in-product messages, email communications or contact by phone.

TeamViewer may also use the gathered information in order to prioritize the workload internally and to set up the processes more efficiently. Also, the analyses will assist in predicting as well as retrospectively evaluating the effectiveness of marketing and sales efforts, although such analysis and reporting is mostly done on an aggregated level.

To every extent possible, the described analyses measures will be based on pseudonymous data (e.g., we may consider the Google Analytics Client ID and other non-personalized cookie data, or data we have connected to your Device ID, or usage data aggregated at the license level, rather than using immediately identifying personal data such as your name or email-address).

Furthermore, TeamViewer may analyze some personal data also in connection with the Free Version software as described in Section C.4.3.

The legal basis for processing personal data for analysis purposes are performance of or processing prior to entering into a contract (e.g., when you contact our sales team and ask for a demo), i.e., Art. 6 para. 1 lit. b), Art. 49 para. 1 lit. b) GDPR, and/or our legitimate interest (e.g., when we try to find out what information about our products you might be most interested in and whether and how to best get in touch with you), i.e., Art. 6 para. 1 lit. f) GDPR as long as no consent is required. For the data processing activities that require your consent, the processing is based on Art. 6 para. 1 lit. a), Art. 49 para. 1 lit. a) GDPR.

C.7. When you are our partner, reseller or distributor

If you are one of our partners, reseller, or our distributor, we may process your name, your job title, your company, as well as contact details in order to manage the contractual relationship with you, respectively your company and to provide you with the newest information and updates about our offerings. Your personal data will be processed by our respective employees (e.g., Procurement, HR, IT etc.) throughout our cooperation. In this connection, we may also process your personal data through our so-called partner portal.

Furthermore, we may process and store your personal data in connection with our partner certification programs and your registration on and your use of our Partner Portal.

We require to process your personal data in order to maintain the contractual relationship between us.

The legal basis for processing this personal data is, Art. 6 para. 1 lit. b) GDPR or our legitimate interest, i.e., Art. 6 para. 1 lit. f) GDPR.

C.8. When you are our supplier

If you are one of our suppliers, we may process your name, your job title, your company, as well as contact details in order to manage the relationship with you, respectively your company. Your personal data will be processed by our respective employees (e.g., Procurement, HR, IT etc.) throughout our cooperation.

We require processing your personal data in order to maintain the contractual relationship between us.

The legal basis for processing this personal data is, therefore, Art. 6 para. 1 lit. b) GDPR or our legitimate interest, i.e., Art. 6 para. 1 lit. f) GDPR.

C.9. When we receive your data from third parties

We may, from time to time, receive your personal data such as your name and your contact details, job title, function and role from third parties, e.g., from event organizers, various trade fair organizers, partner websites, our integration partners (e.g., Salesforce, Microsoft, SAP etc.) and similar sources. The purpose of the transfer, as well as subsequent processing of personal data is, in most of the cases, marketing, and our desire to reach a wider audience with offers regarding our products and services. We always make sure that there is appropriate legal basis (e.g., your consent) in place, before even processing any personal data.

The legal basis for processing this personal data is, therefore, either, your consent, i.e., Art. 6 para. 1 lit. a) or the contractual relationship with you, i.e., lit. b) or legitimate interest as per Art. 6 para. 1 lit. f) GDPR. You may withdraw your consent at any time with effect for the future.

D. Recipients

Our employees, who administer, maintain and further develop TeamViewer’s website, Products and Services may receive access to your personal data. As part of our global customer support operations, support inquiries submitted via email or our ticketing systems may, where necessary, be routed to and handled by appropriately authorized TeamViewer support personnel in other regions or TeamViewer group companies to ensure continuous and timely customer support coverage.

To that end, TeamViewer has strong technical and organizational security measures to protect personal data against unauthorized disclosure to third parties and to ensure that only relevant individuals, who act within their job description and have a need-to-know interest in accessing any of your personal data, will have access to the data for which they have sufficient clearance.

In addition, we utilize services of external service providers (e.g., Microsoft, Amazon Web Services, Inxmail GmbH, Cloudfare etc.), as well as our affiliate network worldwide (e.g., TeamViewer entities in Greece, USA, Australia, Austria, Japan etc.).

All mentioned third-party providers and employees of such providers may receive access to personal data through the service they provide.

TeamViewer chooses all third-party service providers with due care, obligates them to confidentiality, and concludes data processing agreements with them in accordance with the standards of the GDPR, as far as necessary. Should you have any questions about third parties we use, please contact us at privacy@teamviewer.com.

TeamViewer will generally not transfer your personal data outside the EU and/or EEA. However, there are some exceptions to this rule, which include data transfers for group internal services provided from outside the EU, including Australia, USA and Armenia as an example.

Whenever TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have an adequate level of data protection recognized by the EU, we will apply safeguards to adequately protect your personal data. In particular, we will conclude model contracts with corresponding entities in accordance with applicable laws. Please refer to this link to obtain further information on the Standard Contractual Clauses for the transfer of personal data to processors established outside the EU or EEA.

Privacy Notice for TeamViewer Products

Version as of 27 July 2026

TeamViewer Germany GmbH and its affiliates (“TeamViewer”) take protection of your personal data very seriously. Personal data means any information relating to an identified or identifiable natural person, such as name, address, email-addresses, IP address, or user behavior etc. The following document (Privacy Notice) provides you with information about the processing of personal data in relation to your use of our Software and Services as described and defined in the End User License Agreement (EULA) in connection with the use of our Software and Services (hereinafter, Products, TeamViewer Product or TeamViewer Products).

Depending on the processing activity and its purpose, TeamViewer may act as either (i) a controller as defined by the General Data Protection Regulation (GDPR), or (ii) as a processor for our customers as defined in more detail in our EULA and our Data Processing Agreement (DPA). If your personal data has been submitted to us by or on behalf of one of our customers, please see the privacy policy of the applicable customer. If you wish to exercise any rights you may have under applicable data protection laws, please reach out to the company providing you with our Products directly.

Subsequently, TeamViewer may process the various personal data for various purposes and in a different capacity.

Below you will find more information on when, how, and why we process your personal data in connection with your use of our Products.

A. Controller

Your contracting TeamViewer entity as set out at https://www.teamviewer.com/en/legal/contracting-entities/ is controller pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”) concerning any processing of personal data for which we determine the purpose and means of processing.

B. Data Protection Officer (DPO)

TeamViewer appointed an external data protection officer (DPO). In addition, TeamViewer established a dedicated Privacy team, which closely collaborates with the DPO. The Privacy team as well as the DPO can be reached at privacy@teamviewer.com or at TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany.

C. Categories of personal data, purposes, and legal basis for the processing

C.1. When you use TeamViewer Products

C.1.1. Getting started

When you install the Software and use the Product for the first time on a new device, we need to collect certain information from that device, such as your IP address, device’s MAC address, operating system (OS) specific identifier combined with other device-related information to ensure its uniqueness. From this information, TeamViewer creates a unique Machine ID (MID), from which the TeamViewer master infrastructure generates the TeamViewer Device ID (TeamViewer ID), which in turn allows it to distinguish between unique user devices that have the Software installed.

When you sign up for an account in a TeamViewer Product (hereafter TeamViewer Account), TeamViewer collects your name, email-address, a password of your choice, along with time, date, and time zone of you signing in and creates a unique identifier (e.g. TeamViewer Account ID) for your TeamViewer account.

Should you choose to add the additional security option of two factor authentication to your account, TeamViewer will process the data required to provide this option and to maintain your accounts security including: Number of login attempts, location and whether the session is active, Mobile phone number, TeamViewer ID.

TeamViewer requires the Edge WebView2 Runtime by Microsoft Ireland Operations Ltd. (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland) (Microsoft) for the user interface. If not already installed, it will be downloaded and installed when you click ‘Accept – next’. The Edge WebView2 Runtime may collect information and send it to Microsoft to provide services as described in Microsoft’s Privacy Statement at https://aka.ms/privacy.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.2. Social Login Services

You also have the option to create or log in into a TeamViewer account via an identity provider, e.g., Microsoft, Google Ireland Ltd. (Gorden House, Barrow Street, Dublin 4, Ireland, etc.) (Google). This makes it easier for you to register for our Products. Through this, we offer you the possibility to register or log in into a TeamViewer account via an identity provider to use our Products.

If you use an identity provider, you will be forwarded to the identity provider’s page. There you can create an account or log in with an already existing account via your user data. The identity provider will ask for your consent to release certain information about your account to us. This data is collected by the identity provider and transmitted to us by the identity provider in compliance with the relevant provisions of the privacy notice. TeamViewer receives an identification token from the identity provider that contains information used to create, or connect to, your account (username and email-address). TeamViewer will process the email-address and username received from this identity provider for registration and log in to your account. To carry out this authentication process, your IP address is transmitted to the respective identity provider. We have no influence on the purpose and scope of the data collection and on the further processing of the data by the identity provider. Please note that in this context data might be processed outside of the European Union by the identity provider. For more information, please read the privacy policy of the respective provider. By using the log in via an identity provider, you agree to this data transfer to us. TeamViewer will also directly collect from you some of the information needed for providing the account (as described above, C.1.1.). You can prevent the processing of your data by the respective identity provider by not using the identity provider but using our own registration form and signing up for a TeamViewer account.

The legal basis for the processing of your personal data in connection with an identity provider is your consent pursuant to Art. 6 para. 1 lit. a) GDPR.

C.1.3. Conducting remote connections

Whenever you run the TeamViewer Software client, the TeamViewer master server infrastructure will register whether the device is available for a connection session with other devices. To achieve that, it collects and processes your IP address, your location, TeamViewer ID, the MID, and your chosen user screen name. While trying to connect to another device, this data is exchanged between the TeamViewer master server infrastructure, selected TeamViewer routers, and the Software client of your envisaged connection partner. In addition, our servers will automatically collect certain remote connection metadata (so called logs, which can later be used to address and analyze technical bugs and difficulties).

C.1.4. Using Text recognition feature (Frontline and Assist AR)

Functionalities of Frontline and Assist AR include, amongst others, a text recognition feature. It is based on the use of a text recognition API provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, United States (Google LLC), that also enables the activation of the Optical Character Recognition (OCR) functionality on smart glasses used with Frontline and Assist AR. If technically possible, the API contacts Google LLC's servers from time to time in order to receive things like bug fixes, updated models and hardware accelerator compatibility information. It may also send telemetry data about the performance and utilization of the API in the Assist AR App to Google LLC. Such data include device information, application information, device or other identifiers, performance metrics, API configuration, event type and error codes (you can find further information here). Google LLC uses this data to measure performance, debug, maintain and improve the API, and detect misuse or abuse, as further described in Google’s Privacy Policy.

The legal basis to process this personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.5. Adding devices to your account

When you add so called managed devices to your TeamViewer account, we activate these devices as endpoints that are assigned to your license. To achieve that, TeamViewer collects, and processes certain data associated with those managed devices, e.g., screen name, TeamViewer ID, MID, email-address, TeamViewer Account ID, TeamViewer License ID and, if mobile device management is purchased: location data, and mobile device data. During the activation of an endpoint TeamViewer needs to ensure that the Product is used in accordance with the EULA and Product Specifications.

This is done to assign and enforce the license limits as agreed with you under your contract.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.6. Using the Backup feature

If you choose to use our optional feature Backup, we may process the information on your purchased storage limits in order to assign you the relevant storage space and, in case the limit is reached, inform you of the storage limitation. Furthermore, we may process the information on your location, since your location is the determining factor when deciding the storage location for your personal data (e.g., if you are located within the European Union, you will be assigned the cloud in Europe).

We process certain information in order to manage your account and provide you Backup services under the contractual agreement with you.

The legal basis to process this personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.7. Using add-ons

If you use add-ons (e.g., the security services provided by Malwarebytes Inc., the mobile device management provided by Ivanti UK Ltd. or the asset management and discovery provided by Lansweeper NV) we may process certain license information, your name, email address username, IP address, your device information and similar in order to activate your license and respectively link it to your TeamViewer Account.  

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.8. Product improvement and technical support

TeamViewer may process personal data for the purposes of product maintenance, troubleshooting, security analysis, vulnerability management, incident investigation, quality assurance, product improvement, and software development. In this context, authorized TeamViewer personnel, including engineering, development, and support teams, may access and analyze relevant technical information, logs, diagnostic data, and related metadata in order to identify, investigate, reproduce, mitigate, and remediate vulnerabilities, software defects, crashes, performance issues, and other operational concerns.

Such processing may involve certain categories of personal data contained in logs, diagnostic records, or related systems, including user information (e.g., email address, IP address, language, status, organization), session identifiers, TeamViewer IDs, license information, workflow and task-related information, device and system information, and other technical data necessary to perform the relevant analysis and remediation activities.

These activities may be carried out by TeamViewer entities, employees, contractors, or authorized service providers located both within and outside the European Economic Area ("EEA"), where development, engineering, support, and operational functions are performed. Where personal data is transferred to or accessed from a country outside the EEA that has not been recognized as providing an adequate level of data protection, TeamViewer implements appropriate safeguards in accordance with applicable data protection laws, including, where required, the European Commission's Standard Contractual Clauses and supplementary technical and organizational measures.

TeamViewer applies data minimization principles and, where reasonably possible, uses pseudonymized or otherwise reduced datasets for analysis and development purposes. Furthermore, TeamViewer implements appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or loss. Unless expressly described otherwise for a specific feature or service, TeamViewer does not review the substantive content of communications, remote sessions, files, or other customer data exchanged through the Services, but instead analyzes technical and interaction-related information required for the purposes described above.

The information obtained through these activities may be used to improve the functionality, performance, reliability, security, usability, and overall quality of TeamViewer Products and Services, including the development of new products, features and services as well as enhancements of said products, features and services.

TeamViewer may analyze this data together with further information submitted to us, as further described under this Product Privacy Notice, as well as in our General Privacy Notice.

The legal basis for the processing described in this section is TeamViewer's legitimate interest pursuant to Article 6(1)(f) GDPR. TeamViewer has a legitimate interest in ensuring the security, stability, quality, and continued improvement of its Products and Services and in providing users with a reliable and efficient user experience, as well as in order to enhance the users’ experience and to provide a more accurate and reliable service for you.

Where applicable, international transfers are carried out in accordance with Chapter V GDPR.

C.1.9. Analyzing and fixing crashes in applications

TeamViewer may process your personal data to analyze crashes in desktop, or web applications. Customers may deactivate the automatic sending of crash-logs at any time in the application settings. When enabled, all crash logs are sent to TeamViewer server where they are analyzed, and bug fixes are implemented. Such crash logs may contain information on relevant sessions (ID, security tokens, IP address, username device, etc.), as well as device information (ID, device name, IP address, application version, device logs) or user information (e.g., email, IP address, status, language, organization).

Depending on the operating system (OS) and Product, crash logs can be anonymized or de-identified before collection and automatically sent out to TeamViewer.

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.10. Using our AI Services

When using TeamViewer’s AI Services, we may process personal data that have been entered as input and may be reflected in the output. We deploy AI features within the AI Services from third parties to provide a better experience, and use of these features may involve us processing any personal data submitted to them. We recommend that users do not submit sensitive or confidential information.

The legal basis of this processing is fulfillment of the terms and conditions for the AI Services, i.e., Art. 6 para. 1 lit. b) GDPR.

We may use the data collected from your input, usage, interactions, outputs and feedback of the AI Services for product improvement purposes, including the enhancement of existing and development of new features, functionalities and products. This purpose does not comprise processing of personal data. We therefore de-identify session data by removing personal data on behalf of the customer as far as possible to prevent that personal data is processed by us. However, it cannot be excluded that after the de-identification there may still be some personal data left. TeamViewer has put additional technical and organizational measures in place, e.g., pseudonymization as well as further strong encryption measures to ensure the security of the data so that only a randomized ID will be processed by us for technical reasons. This way we ensure that the session data is de-identified and that there is no longer a connection to the session participants. 

Legal basis of this processing described in this section is our legitimate interest as defined in Art. 6 para. 1 lit. f) GDPR. Processing is in the legitimate interests of both TeamViewer and our Customers, in order to enhance the users’ experience and to provide a more accurate and reliable service to our Customers and Users.

C.1.11. Using our DEX Services

Whenever you run the DEX Services client, the TeamViewer infrastructure registers whether the device is available for processing information about its status. To achieve that, it processes your IP address, your location, DEX ID, and your chosen user screen name. While sending device status information to the DEX platform, this data is exchanged between the TeamViewer infrastructure, the DEX platform, and the DEX client of your device. In addition, our servers will automatically collect certain remote connection metadata (so called logs, which can later be used to address and analyze technical bugs and difficulties).

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.12 Regional Restricted Access

When using Regional Restricted Access, TeamViewer may store and process personal data related to your use of TeamViewer Products in data centers located in the United States (e.g., but not limited to, account data, settings, preferences, etc.). TeamViewer may further process personal data as described in this Product Privacy Notice, including through TeamViewer affiliated companies. To keep the service reliable, secure, and continuously improving, certain operational and diagnostic logs may be accessed by TeamViewer personnel located within the European Union and/or processed in EU data centers. Such logs typically contain technical metadata including timestamps, IP addresses, and event details necessary for troubleshooting, incident response, fraud prevention, and service analytics. These logs do not contain the content of your remote sessions or files.

C.1.13 Product onboarding and Guidance

TeamViewer facilitates product onboarding, improves product adoption, and provides users with relevant in-product guidance and recommendations throughout their use of the Product. To achieve these purposes, limited usage, engagement, and account-related information will be processed that support to understand how users interact with Product features, and deliver contextual assistance, educational content, and feature recommendations. This processing helps to enhance the usability, functionality, and overall user experience of the Product. Content of the session relating to remote control activities is excluded from this processing.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.2. Ensuring your security and that of others

The security of our customers, users and employees is extremely important for TeamViewer. To achieve these purposes, TeamViewer has implemented a number of processes and procedures, so that fraudulent or suspicious activities are identified, and TeamViewer may take appropriate action. These measures also serve the prevention of abuse and fraud by identifying abnormal or unexpected usage. To do so, we need to evaluate the usage of the Software in order to recognize abusive or abnormal patterns and thus to help protect our network and service integrity at any time. Furthermore, TeamViewer provides you with information on the security settings of your account or devices. Doing so, we may process certain personal data, e.g., data associated with your remote connections, IP addresses, derived locations, various user interactions and patterns as well as device information (e.g., TeamViewer IDs) or security settings. These processes are intended primarily to achieve the above aim i.e., to protect stakeholders as well as TeamViewer’s interests.

Subject to the Product, our users and customers also have the possibility to partake in the connection risk scoring (beta feature), which provides alerts within the Software on the possibly suspicious behavior of your connection partners. For these purposes, the results of our risk analysis are being used.

We will share information about the connecting user’s account with the recipient to establish that the connection is trusted. The user account data may include displayed country, domain of e-mail address, license status, age of account, VPN usage, etc.

If you believe we have blocked you and your devices in error, please contact our customer support in order to unblock your access.

The legal basis to process your personal data as described under this Section is, performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR, or our legitimate interest and thus as defined in Art. 6 para. 1 lit. f) GDPR.

C.3. Conducting license audits

We may analyze your use of the Product and/or Server Services for security purposes, as well as for license auditing. To that end, we may use, and implement technical measures regarding the functionality of the Product and the Server Services to assess whether your usage pattern is in line with the indicated usage volume and thus with the chosen license type, and to detect whether the contractually agreed scope of use is being exceeded by customers or users in individual cases.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.4. Support and Feedback

C.4.1. Processing your feedback

When you provide feedback concerning your experience when using TeamViewer Products (e.g. through our User Focus Program, rating our products, or by reporting bugs or feature requests), we will collect and process your TeamViewer Account ID (if you provide the feedback while logged-in), your country and language settings, as well as any information you submit in your inquiry  or rating (including attachments such as log files or screen shots), which may contain your email-address, your name, company information, phone number, license key, or your TeamViewer ID. You may also provide us with logs stored on your local device for analytical purposes. In such case we will only process your data for the purposes of resolving the issue.

In the User Focus Program, any information disclosed in a survey, interview or recording may be processed in connection with product improvement activities. This may contain your email address, your name, company information, phone number, license key, audio and/or video recordings and TeamViewer Account ID.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR, our legitimate interest and thus as defined in Art. 6 para. 1 lit. f) GDPR or your consent as defined in Art. 6 para. 1 lit. a) GDPR

C.4.2. Providing technical support and professional services

When you request technical support, we may collect and process your data for providing support, e.g., for IT fault analysis, troubleshooting and remote maintenance. We may also process server logs and logs from your device, as provided by you. When you order Professional Services from TeamViewer, we may access and process your data for provisioning the service, e.g., installation, configuration, customizations, integration of services in customer’s environment as well as related IT services, consulting and training.

The legal basis to process your personal data as outlined above under this Section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.4.3. Bug Bounty Program (selected Products)

We embrace any responsible disclosure in order to make our Products and Services better. Therefore, we offer a clear guideline for ethical hackers by providing a VDP (Vulnerability Disclosure Policy) for selected Products which are subject to our choice. Our aim is to challenge ourselves by allowing you to investigate and discover various bugs or vulnerabilities pertaining to security exploits of our software.

You may participate in the so-called bug bounty or similar program anonymously. However, if you decide to submit your personal data, we may process it in order to properly identify you (e.g., your name, last name, pseudonym) as well as your contact information (e.g., email-address, postal address, phone number), your credentials, your country of residence and other personal information, as submitted by you.

The purpose of the processing is to work with you in order to resolve the bug and any associated topics around it. As mentioned above, you may also participate within the program anonymously.

The legal basis of this processing is fulfillment of the participation terms and conditions, i.e., Art. 6 para. 1 lit. b) GDPR.

C.4.4. Information about Maintenance

TeamViewer may collect and process your personal data for informing you about maintenance work operated on servers.

The legal basis to this processing is performance of contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR. 

C.5. Marketing

TeamViewer may contact and inform its customers and users through in-product messages (using your TeamViewer ID and, if you are a registered user, your email-address) about changes to or improvements of our Products, entirely new products, or to provide you with tips on how to best use our Products as well as other useful information (e.g., on discounts, freebies or giveaways).

In determining whether and how we contact our customers and users, we may also process the license type, language and version of the Product, and/or country, and we may also draw on data we have gathered through analyses measures as described in Section C.5 of this Privacy Notice as well as Section C.6. of our General Privacy Notice.

If you would like to opt-out from receiving such in-product messages, please follow the instructions in our Community. For opting out from our email communication, please use the unsubscribe button included in the emails.

The legal basis to process your personal data as described under this Section is our legitimate interest and thus as described in Art. 6 para. 1 lit. f) GDPR on the basis of Section 7 para. 3 of the German Unfair Competition Act (UWG), or in some cases your consent, as defined in Art. 6 para. 1 lit. a) GDPR.

C.6. App-stores

Some of our apps can be downloaded in Google Play as well as on Apple App Store. The app-stores usually provide the app developers (in this case, TeamViewer), with statistics of the downloads including ratings of the relevant app. Please note, that these data are provided to TeamViewer within the app-store directly based on download and ratings of the users of our app, including you.

The Legal basis for processing your personal data in this regard is our legitimate interest, pursuant to Art. 6 Sec. 1 lit. f) GDPR.

For more information on how your app-store process your personal data, please refer to their respective privacy policies:
Google Play
Apple AppStore

C.7. Processing within the scope of legal requirements

We may process your personal data to comply with applicable law or act upon valid legal proceedings, including inquiries from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings.

The legal basis to process your personal data as outlined within this Section is compliance with a legal obligation, and thus Art. 6 para. 1 lit. c), or our legitimate interest and thus Art. 6 para. 1 lit. f) GDPR.

D. Recipients

Our employees, who administer, maintain and further develop TeamViewer’s website, Products and Services may receive access to your personal data. To that end, TeamViewer has strong technical and organizational security measures to protect personal data against unauthorized disclosure to third parties and to ensure that only relevant individuals, who act within their job description and have a need-to-know interest in accessing any of your personal data, will have access to the data for which they have sufficient clearance.

In addition, we utilize services of external service providers (e.g., Microsoft, Amazon Web Services EMEA (SARL, 38 avenue John F. Kennedy, L-1855, Luxemburg), Inxmail GmbH (Wentzingerstr. 17, 79106 Freiburg), Cloudfare (101 Townsend St San Francisco, CA 94107), etc.), as well as our affiliate network worldwide (e.g., TeamViewer entities in Greece, USA, Australia, Austria, England, India, Japan etc.). Furthermore, TeamViewer may transfer your personal data to third parties (e.g., Google, Microsoft) in order to ensure the security of its services, or the security of its customers.

All mentioned third-party providers and employees of such providers may receive access to personal data through the service they provide.

TeamViewer chooses all third-party service providers with due care, obligates them to confidentiality, and concludes data processing agreements with them in accordance with the standards of the GDPR, as far as necessary. Should you have any questions about third parties we use, please contact us at privacy@teamviewer.com.

TeamViewer will generally not transfer your personal data outside the EU and/or EEA. However, there are some exceptions to this rule, which include data transfers for group internal services provided from outside the EU, including Australia, USA and Armenia as an example.

Whenever TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have a level of protection recognized as adequate by the EU, we will apply safeguards to adequately protect your personal data. In particular, we will conclude model contracts with corresponding entities in accordance with applicable laws. Please refer to this LINK to obtain further information on the Standard Contractual Clauses for the transfer of personal data to processors established outside the EU or EEA.

Privacy Notice for Cookies

Version as of July 2022

TeamViewer Germany GmbH and its affiliates take protection of your personal data very seriously. Personal data means any information relating to an identified or identifiable natural person, such as name, address, email-addresses, IP address, or user behavior etc. The following privacy notice (“Cookie Notice”) provides you with information about the processing of personal data in relation to our use of so-called “cookies”, pixels and similar technologies, (together, “Cookies”) on our websites, as well as their business purpose and how they allow us to improve our service and run our business. It also tells you how you can manage or delete the Cookies that are stored on your device or manage the use of Cookies.

A. Controller

TeamViewer Germany GmbH (“TeamViewer”), Bahnhofsplatz 2, 73033 Göppingen, Germany is controller pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”) concerning any processing of personal data for which we determine the purpose and means of processing. TeamViewer is responsible for the Cookies set on all of our websites.

The exception applies with regards to the sub-page Investor Relations (“IR”). For the cookies set on the IR sub-page, TeamViewer SE is the controller under the GDPR.

B. Data Protection Officer (DPO)

TeamViewer appointed an external data protection officer (DPO). In addition, TeamViewer established a dedicated Privacy team, which closely collaborates with the DPO. The Privacy team as well as the DPO can be reached at privacy@teamviewer.com or at TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany.

C. All about the Cookies

C.1. What are the Cookies?

Cookies are small text files containing information related to your internet settings, which are downloaded by your browser to the device you use when you visit a website. Cookies are then sent back to the originating website (first-party Cookies) on each subsequent visit, or to another website that recognizes that Cookie (third-party Cookies). Cookies perform a variety of useful jobs, such as remembering your preferences, adapting the content that you see and improving your online experience.

C.2. When and how does TeamViewer place Cookies?

TeamViewer uses Cookies on its websites (such as teamviewer.com, login.teamviewer.com, teamViewerIOT.com, and other TeamViewer sub-domains such as login.teamviewer.com, get.teamviewer.com, www.lifear.com) and applications. Any device with which you are visiting these websites will receive at least some Cookies from TeamViewer, depending on the consent that you give when first visiting our website or changing your Cookie preferences at a later stage.

When you visit our websites for the first time with a specific device, we will ask you to choose your preferences through our Cookie banner (“Banner”). Within the Banner you can make a choice according to your wishes, either allowing us to set certain or all Cookies by category, limiting the setting of the Cookies or not selecting any at all. Please note, however, that some Cookies will always be active, and we do not ask for your consent for these. This applies for “strictly necessary” Cookies, because – as their name suggests – we need to place them for the proper functioning of our website (see also Strictly Necessary Cookies section below).

The legal basis for the collection and processing of personal data in this case is, therefore, your consent, Art. 6 para. 1 lit. a), Art. 49 para. 1 lit. a) GDPR or our legitimate interest, Art. 6 para. 1 lit. f) GDPR respectively.

C.3. What types of Cookies are being used?

There are different types of Cookies used web-wide, that differ from each other by the various criteria, aims as well as the purposes. TeamViewer, as many other companies in the world, utilizes different sets of Cookies depending on which purpose we are pursuing. TeamViewer uses i.e., functional and strictly necessary Cookies in order to make our websites function properly and to display contents in accordance with your location (e.g., language settings), and we also use marketing and retargeting Cookies, e.g., Google Ads or Google Analytics.

D. Is personal data about you processed through Cookies?

Not all Cookies collect and process personal data about you. Instead, anonymous data may be used in many cases. In certain instances, however, Cookies will help us and our partners to collect and process personal data. Below sections will tell you more about the applicable categories of personal data and the purposes of the collection and processing that occur in this context. In general, it can be said that the data serves to provide the best possible experience to you when you use our websites and products and to further business interests of TeamViewer.

Please note that you can stop such collection and processing of personal data the same way you can stop the use of Cookies in general (see more under the Cookie Settings).

D.1. Personal data processed through web analytics and (re-)marketing applications

TeamViewer uses various web analytic applications and (re-)marketing tools, social media plugins, as well as third party integrated services. By and through these applications and tools, personal data as set out in this Cookie Notice are collected and may be combined with other personal data, we may collect from you.
 

1. Google Analytics and other analysis tools provided by Google
 

TeamViewer uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA / Google Ireland Ltd., Gordon House, 4 Barrow Street, Dublin, Ireland, or any other Affiliate of Google LLC (“Google“). When you visit our website for the first time and consent to our use of Cookies, you will be assigned a cookie with a unique user identification, i.e., a Google Analytics Client ID depending on your Cookie settings.

TeamViewer uses Google Analytics with the extension “anonymizeIp()”. Thereby, IP addresses are processed in a shortened form. The information generated by cookies about your use of this website is usually transmitted to and stored on a Google server in the USA. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of the Google Analytics data collection will not be merged with other data from Google.

The legal basis to conduct and use the results of these analyses is your consent, Art. 6 para. 1 lit. a), Art. 49 para. 1 lit. a) GDPR.

2. Security and identification
 

TeamViewer may use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form or log-in area) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g., IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit Google information pages linked here and here.

The legal basis for the data processing in this connection is the legitimate interest of TeamViewer, Art. 6 para. 1 f) GDPR, since we have a legitimate interest in protecting its site from abusive automated crawling and spam.
 

3. (Re-)Marketing/retargeting applications
 

a) Google AdWords Conversion and Google Remarketing
 

TeamViewer uses Google AdWords in order to generate attention for our products and services by conducting targeted advertising campaigns on third-party websites and apps. Data generated by such campaigns helps us to determine the success rate of individual campaigns. We aim at providing you with advertisement that is of interest to you, to make its website more interesting, and calculate advertising expenses accurately.

The legal basis for such processing of personal data is Art. 6 para. 1 lit. a), Art. 49 para 1 lit. a) GDPR, therefore, your consent.