Use case: Real-time Visibility

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Challenges

Can’t measure how devices perform and the experience of using them
Not knowing about a problem unless there is a ticket
No visibility into devices and what happened when an issue occurred

Resolving with TeamViewer DEX

Understand the device experience of your employees in a single “pane of glass”
Actionable insights into performance devices, applications, and network to proactively detect issues and their causes
Deploy automations to monitor and fix your unique device configurations

Benefits

Fewer tickets because of proactive issue resolution
Faster remediation and less employee disruption
A better view into DEX transformation progress

Discover more DEX use cases

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

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Discover how TeamViewer DEX improves productivity and lowers costs.

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