Enterprise Integration

TeamViewer Integration Partner:

Slack

Remote work, working across different time zones as well as the use of different communication tools poses a tremendous challenge to efficiently collaborate in the workplace. Workers need to share information in different formats, sometimes even with people outside their own IT infrastructure, and it’s getting more and more difficult to stay on top of things when too many different communication tools are used.

The TeamViewer integration to Slack seamlessly extends the capabilities of the platform by enabling Slack users to connect with each other via remote access to any type of device and operating system, and through AR connections beyond traditional chat, VoIP and video calls.

Works with TeamViewer Tensor
as part of the Enterprise Integrations Package

TeamViewer & Slack Solution Highlights
Create Invitations for Remote Control and AR Connections with Slash Commands

Create Invitations for Remote Control and AR Connections with Slash Commands

Slack users can easily invite colleagues, partners or customers to Remote Control or Augmented Reality connection by typing “/teamviewer” in channels or direct messages.

Request Support from any Slack Conversation

Request Support from any Slack Conversation

The TeamViewer integration allows Slack users to directly request help from a supporter with an “sos” command. The supporter then can join a session either with the regular TeamViewer client or directly from his browser.

Optional Browser-based Support

Optional Browser-based Support

The user can choose whether he wants to join a support session from the installed TeamViewer client or a web browser.

Consolidated Overview of all the Activities

Consolidated Overview of all the Activities

The TeamViewer Dashboard includes a list of all active support cases, connection history and configuration settings and acts as a one-stop shop for all TeamViewer interactions.

TeamViewer & Slack Integration Benefits

  • Enhance Collaboration with Remote Control and Augmented Reality
    Start a TeamViewer Remote Control or Assist AR connection directly within a Slack channel to resolve an issue, guide someone through a physical task or assess a service.
  • Enable Users to Support Each Other Easily
    Use Remote Control or Augmented Reality for demonstrations or troubleshooting instead of long-winded explanations on the phone to solve issues better and faster.
  • Intuitive and Efficient Support Flows
    Connect directly from a Slack conversation to a colleague, customer or frontline worker to provide fast and efficient support and to resolve issues on the spot.
  • Easy Deployment
    The integrated user experience does not require installation of additional tools and reduces the overhead for training and IT maintenance.

Read more in the Installation & User Guide
in the TeamViewer Community

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