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2024/08/28

Abrale empowers patients with remote care through TeamViewer

  • NPO
    • Sustainability and CSR

    With the right technology in place, non-profits can focus on what really matters: helping those in need. The Brazilian Lymphoma and Leukemia Association (Abrale), a non-profit organization dedicated to supporting cancer patients, has created a seamless process using TeamViewer's remote connectivity solution to provide comprehensive care, information, and advocacy to those undergoing treatment for lymphoma and leukemia. 

    Founded in 2002 by families affected by blood cancers, Abrale offers comprehensive care, information, and advocacy for early diagnosis and advanced treatments. With over 53,000 patients in its database, Abrale operates out of São Paulo with a team of 60 employees and 13 regional representatives, supported by about 200 volunteers nationwide.

    The COVID-19 pandemic posed significant challenges, but Abrale's commitment remained steadfast. Recognized as one of the 100 best NGOs in Brazil and awarded the Best NGOs in Health Award, Abrale integrated TeamViewer's platform to maintain high standards of patient care.

    Before implementing the TeamViewer platform, the communication between the IT team based in the city of São Paulo and the regional representatives spread across ten Brazilian states was challenging. 

    “We needed to reduce financial costs and the time spent traveling to the requesters. Remote assistance was difficult for us,” says Carlos Colon, Abrale's IT coordinator. “The fact is that, until then, we didn't have the right technology and it was very complicated to provide service and technical support to the representatives, which ended up making it very difficult to resolve cases and problems, negatively impacting the agility we needed to serve patients.”

    The Onco TeleInterConsultation project, created by founder Merula Steagall, addressed these challenges by allowing oncology experts to participate remotely in medical decision-making.

    Catherine Moura CEO at Abrale

    “This collaboration has helped us deliver state-of-the-art remote support, reinforcing our status as a leading health organization in Brazil and Latin America.”

    “We heard about the Onco TeleInterConsultation project and started discussing clinical cases together with the specialists,” says Cibele Silveira, a clinical oncologist at the Regional Cancer Hospital in Passos, in the state of Minas Gerais. “Despite being a large hospital, we still don't have a on of oncology specialists This is precisely the differential of the project that has been extremely effective in the cases in which we have requested support.”

    Patients like Rosana, who has been battling Chronic Myeloid Leukemia for 17 years, have directly benefited.  

    “Abrale's support, facilitated by TeamViewer, ensured I never missed my medication, even during COVID-19 disruptions,” she said. 

    As Abrale continues to adopt a hybrid working model, TeamViewer's technology remains integral. It ensures effective remote assistance to patients and staff regardless of location. This partnership underscores the potential of technology to enhance healthcare delivery and support humanitarian efforts in challenging times.