From Remote Access Pioneer to AI-Driven Digital Workplace Powerhouse: TeamViewer Celebrates 20 Years of Innovation

GOPPINGEN / GERMANY, 15 December 2025 – Founded 20 years ago as a pioneer in remote access and IT support, TeamViewer has developed into a leading global provider of digital workplace solutions across industries, serving more than 645,000 customers and hundreds of millions of users worldwide. Marking this milestone, the company is entering the next phase of its journey by placing agentic AI at the core of its offering. The recently launched TeamViewer AI solution and the TeamViewer Intelligent Agent, in short Tia, are already seeing good customer adoption: Within just a few months, customers have automatically summarized more than 400,000 support sessions with the AI-powered session insights feature, helping IT teams to optimize processes and automate repetitive tasks. TeamViewer AI customers report substantial efficiency gains, including 5-10 minutes of documentation work saved per IT ticket and up to 25% faster issue resolution.

Oliver Steil, TeamViewer CEO, says: “It’s great to see that we have taken on a leading role in the global AI ecosystem. With 20 years of experience in remote connectivity and access to a huge amount of proprietary data regarding IT support sessions as well as device telemetry data, we are uniquely positioned to become the number one player in the emerging area of autonomous endpoint management. Collaborations with our global tech partners like Microsoft, Salesforce or ServiceNow are testament of us being the necessary connectivity layer across device categories, operating systems and workflows in different industries.”

TeamViewer was invented originally by a Goppingen-based document management software company as a tool to remotely deploy and demonstrate their software to potential customers to avoid lengthy travel and be more productive. The TeamViewer remote connectivity software quickly became a success itself and was transferred into a standalone organization. Over the past 20 years, the company has expanded in various dimensions:

• Products and use cases: In its beginning, TeamViewer sold only a simple and efficient solution to access other computers for maintenance and troubleshooting (TeamViewer Remote). Over the years, TeamViewer expanded the portfolio of devices the software can connect to from standard IT equipment to devices in the OT (operational technology) and industrial environments like production machines, robots, vehicles, vending kiosks, healthcare devices or windmills (TeamViewer Tensor). Acquisitions further broadened the product portfolio: Software to provide Augmented Reality based visual step-by-step instructions or assistance (TeamViewer Frontline) and a platform that offers real-time device monitoring and automatic remediations for digital friction (TeamViewer DEX) significantly expanded TeamViewer’s offering and made it more compelling for customers in industries such as manufacturing, automotive, logistics, financial services and the public sector. Today, all these solutions are powered by AI and available through one single platform, TeamViewer ONE, to benefit from proactive IT management and automation as well as on-demand expert support.
• Customer categories: Having started with a strong SMB focus, TeamViewer has invested in its Enterprise business in recent years with dedicated offerings for larger customers as well as providers of critical infrastructure, focusing on security, auditability and IT management at scale. This business already accounted for 23% of last year’s revenue of Euro 671 million in total. Today, more than 645,000 customers are using TeamViewer’s services, among them 5,200 Enterprise customers.
• Geographies: Being headquartered in Goppingen in the South of Germany, TeamViewer is deeply rooted in the industrial heart of the country and one of the key software players from Europe. Today, TeamViewer employes more than 1,900 people in more than 20 offices across the EMEA, APAC and Americas regions and sells its software globally, with the US having been the biggest market for years. From this perspective, TeamViewer is a truly global tech champion.

Oliver Steil, TeamViewer’s CEO, adds: “Looking back on our journey and many years of success, one thing has never changed: the value we bring to our customers and users. Whether they are increasing productivity and efficiency, reducing downtime or overcoming labor shortage – our solutions lead to immediate ROI. And of course, we still offer remote connectivity for free for non-commercial usage, meaning everyone supporting family and friends with IT issues. Like many years ago, people love our product because of that, leading to a billion of TeamViewer connections over the last twelve months.”