S-Klima supports customers with a telephone after-sales service to ensure that the units function perfectly and are quickly up and running again in the event of a fault.


  • Misunderstandings in telephone support for complex problems
  • High expenditure of time
  • Lack of overview of the customer‘s entire plant can make it difficult to find solutions


S-Klima relies on TeamViewer for efficient support. The result: faster fault diagnosis and elimination through direct access to the device PCs, as well as better communication through a shared view of the system on site.

Torben Nicolaysen Head of Technical Support at S-Klima

“The AR functionality of TeamViewer can easily be used via a smartphone camera – this increases the willingness of our customers to actually use the app enormously.”