11 mar 2020

TeamViewer Extends Integration with Jira

TAMPA BAY, Fla., March 13, 2020 – TeamViewer®, a global leader in secure remote connectivity solutions, announced a major update of its integration with Atlassian platform to support both server and cloud versions of Jira Software, Jira Core and Jira Service Desk.

The TeamViewer integration provides an extensive communication and collaboration extension to Jira users. Whether they are an engineering team working on a new product or any other project team, TeamViewer provides the ability for team members to interact with each other in real-time via chat, video calls, screen-sharing or full remote control. Users are only required to connect TeamViewer with the Jira accounts to unlock these capabilities.

“Atlassian’s Jira is an extremely powerful project and service management suite,” says Alfredo Patron, executive vice president of business development at TeamViewer. “Adding TeamViewer access, collaborative and control functionalities further enhance the problem solving and creativity of users. We are very excited to be partnering with Atlassian to give Jira users more options when it comes to solving business challenges more quickly and accurately.”

Stakeholders and collaborators on a task, project or customer issue now have a number of new ways to connect in real time to complete a task or solve an issue faster with TeamViewer and Jira. Working together on a task becomes easier and faster by having the ability to one-click chat, call or remotely control the other stakeholder’s machine when working on a task.

This TeamViewer integration extends the Jira by providing a way for team members and customer support agents to connect with each other and to customers asynchronously via remote control sessions. If the stakeholder/customer is not directly connected or status is unknown, remote operators can easily create remote control sessions and attach the invitation to the ticket or share in an email notification. This greatly simplifies the IT support process and leads to much quicker problem resolution.

To leverage this integration, organizations must have an Atlassian license and a compatible TeamViewer plan. For more information, go to www.teamviewer.com/en-us/integrations/jira/.