Solicitações de suporte direto com a fila de serviços
Seja se eles vieram como casos de serviço padrão ou solicitações de emergência, os tíquetes de suporte podem se empilhar rapidamente. Ao usar as filas de serviços dentro do TeamViewer™ para gerenciar casos de serviço iniciados pelo cliente, sua equipe de suporte pode organizar de forma mais eficiente, priorizar e resolvê-los.
Isso torna fácil para usuários finais solicitar suporte, e fornece a você a habilidade de rastrear e acompanhar os casos de imediato.
Detalhes dos recursos e produtos suportados
Enable dynamic service case management with the service queue. This tool helps you deliver faster resolutions to your customers’ problems by automatically collecting incoming cases and assigning each a unique session code. These codes allow you to quickly prioritize and assign work within the team and let customers join support sessions directly with just a click.
Service queue notifications ensure the team never overlooks a service case, which helps maintain service level agreements and improve customer satisfaction.
Automated Service Case Assignment
In the latest version of TeamViewer, you can now save time assigning service requests across your team, so that the right person can get started on important tasks without delay.
Pre-define a service case assignee within your custom modules. New service requests from custom modules will then be automatically assigned to those users.
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