Use case: Ticket Avoidance
Managing battery health
Use real-time data to optimize device refresh cycles and ensure right-sized devices, creating a customized refresh strategy tailored to your organization's needs.
Challenges
- Reduced mobile workforce productivity due to power charging requirements
- No existing tools to monitor/manage the issue
- End users suffer in silence with devices that no longer charge to optimum capacity, even devices under warranty
Resolving with TeamViewer DEX
- Immediate battery charging health visibility on the OOTB Device Pillar
- Real-time querying of a single or multiple devices (Windows and Mac)
- Ongoing device monitoring with the option to create an ITSM ticket
Benefits
- Increased employee mobility
- Improved device warranty value realization
- Better end user digital experience
Take the next step
Discover how TeamViewer DEX improves productivity and lowers costs.