Frictionless experience

Happy employees and IT pros?

It all starts with a smooth digital experience

The goal of IT pros is to keep the organization’s tech running like clockwork—no glitches, no security worries, and no doubts about whether devices are up to the task. The focus should be on proactive projects rather than constantly putting out fires caused by user issues. Also knowing that employees are silently struggling with tech problems, avoiding to submit a ticket because they think the issue might just disappear on its own is frustrating—not just for the users, but for the IT teams as well.

In a perfect world, devices would stay in top shape with little to no intervention. But we all know it’s never that simple. That’s why having the right tools is key: remote device visibility to spot those hidden struggles, powerful troubleshooting to quickly zero in on problems, and automations to swiftly resolve issues enable IT teams to provide a frictionless digital experience to all employees.

Good digital experience removes obstacles

Fewer disruptions, delays, and security risks

Reduce the burden on users and IT staff by proactively managing patches, maintaining optimal functionality and tracking of assets, and quickly resolving issues with advanced troubleshooting and automation.

Efficient and automated IT support

Minimize employee frustrations by enabling faster, proactive issue detection and leveraging automation for rapid problem resolution. Enhance user satisfaction with self-help options and automated solutions.

Enhanced productivity

Improved visibility, device compliance, and issue resolution lead to reduced downtime for employees and significant time savings for IT teams, allowing everyone to focus on tasks that are more business-aligned.

Deliver hassle-free IT

How frictionless experience energizes employees

Eliminate digital frustrations

Poor digital experiences result in increased staff frustration, which ultimately leads to higher attrition rates. However, with easier troubleshooting, automated resolutions, and end-user self-service capabilities, the pressure on IT teams is alleviated and employees are saved from further disruption. It’s a more satisfying and efficient work environment for everyone.

Remove performance and reliability issues

Prevent missed performance targets caused by error-prone software and delays in issue diagnosis with proactive insights and quicker troubleshooting. When devices aren’t up to the task, having a tool that identifies poor performance and supports hardware refresh efforts helps reduce downtime and simplifies the refresh process. These improvements lead to a boost in employee productivity.

Customer success