Better digital employee experience

Revolutionize your IT with a DEX platform

Proactively solve IT issues before they impact productivity—with TeamViewer’s powerful digital employee experience (DEX) platform.

DEX Essentials as seen in the TeamViewer client

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Trusted brands

Stay productive, connected, supported

  • Find, and fix forever

    Proactively resolve issues before they escalate, reducing downtime and IT costs.

  • Support compliance proactively

    Ensure device compliance through proactive patch validation and continuous health monitoring. 

  • Scale IT as you grow

    Easily manage more endpoints as your business grows, without straining IT resources. 

  • Drive productivity

    Deliver a seamless IT experience that improves efficiency and job satisfaction. 

Why digital employee experience (DEX) matters 

Digital employee experience (DEX) refers to how employees interact with the digital tools and technologies they rely on every day. It’s about ensuring those experiences are seamless, efficient, and frustration-free. Why? To keep employees productive and work flowing.

Tired of constant IT issues?

With a digital employee experience platform you can:

  • Reduce disruptions with automated issue detection and remediation
  • Boost employee satisfaction with seamless IT workflows
  • Improve support and reduce downtime, lowering IT costs

How digital employee experience software works

The TeamViewer DEX platform proactively identifies and resolves IT issues before they impact users:

  • Real-time monitoring across endpoints and applications, supported by seamless TeamViewer integrations that ensure compatibility with your existing IT ecosystem
  • Automated fixes for recurring problems
  • Instant insights into employee sentiment and system health

This eliminates digital friction, avoids costly downtime, and keeps IT operations running smoothly.

Break free from recurring IT frustrations

The effects of digital disruption can be seen across an entire organization:

  • Lost productivity: Employees lose valuable time troubleshooting or waiting for fixes
  • Employee frustration: Regular IT problems impact engagement and morale—which affects the customer experience
  • Increased costs: Downtime and inefficiencies raise operational expenses, especially without centralized tools like TeamViewer Remote Management to streamline IT operations

The DEX difference

When IT lacks full visibility, digital friction builds up silently.

With digital employee experience software, issues are fixed before they ever impact productivity—essential for any modern IT team. 

The DEX difference

When IT lacks full visibility, digital friction builds up silently.

With digital employee experience software, issues are fixed before they ever impact productivity—essential for any modern IT team. 

Without DEX

  • High ticket volume
  • Frustrated users
  • Rising IT costs

With DEX

  • Automated fixes
  • Focused team
  • Cost control

Results you can count on

Less than 6 months payback period

The TeamViewer platform pays for itself in under six months.

287% return on investment (ROI)

Delivered through productivity gains, cost savings, and IT efficiencies. 

$232+ million of ROI

The amount of ROI generated for TeamViewer’s customers last year. 

Cross-platform by default

One solution, every platform: our digital employee experience platform software supports hybrid and diverse IT environments with ease. From office desktops to remote mobile devices—full visibility and control, everywhere.

  • macOS: Smooth experience for all Mac users
  • Windows 11: Full control on every Windows device
  • Linux: Visibility and support for Linux systems

Organizations with mature DEX programs see impressive results

7x fewer disruptions in the digital employee experience

33% higher employee satisfaction, improving overall engagement

62% improved employee retention, reducing costly turnover

56% more likely to agree that DEX practices provide better remote work experiences

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Where DEX makes a difference

Discover how Bühler transformed their digital employee experience—reducing friction, improving performance, and regaining visibility across their entire device fleet.

  • 35% fewer support tickets
  • 15% faster issue resolution without manual effort
  • Happier employees across Windows and macOS

Pihlajalinna secured remote access for healthcare teams—cutting downtime, ensuring compliance, and improving IT support across clinics.

  • 30% faster incident resolution
  • Full compliance with healthcare data standards
  • Unified remote access across all locations

RTL Studios enabled remote editing—accelerating production, improving flexibility, and cutting physical infrastructure costs.

  • 20% faster post-production workflows
  • Secure access to high-end edit systems
  • Fewer dependencies on physical studios

Specsavers scaled global support—reducing IT strain, securing remote access, and improving service quality across thousands of stores.

  • 2,300+ stores securely supported
  • Faster fixes with AR-powered guidance
  • Centralized control over remote access

Award-winning software for both individuals and companies

DEX + TeamViewer

One integrated digital employee experience platform solution

TeamViewer DEX powers proactive IT problem-solving across all endpoints and environments, using real-time insights and intelligent automation.