Customer Relations Management Using TeamViewer
Improve customer satisfaction without added cost to you with TeamViewer Customer Relations Management software
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Use Surveys to Improve Customer Satisfaction
TeamViewer’s support page gives concerned customers the chance to contact us by phone or submit a ticket via email, but even after the problem is solved, there are still steps that can be taken. A customer satisfaction survey helps support teams discover what went right, what could have been improved, and what customers are now thinking of your product or service. This feedback can be collected over the phone or through an online form, but either way, the best way to improve customer relations management and move on as a business is to hear first-hand what your customers have to say.
Use Social Media to Observe and Track Customer Satisfaction
Even with official support channels like phone, email, and live chat available for many businesses and organisations to hear customer queries, using social media is one of the most vital customer support best practices in this digital age. Even if it’s not always physically possible, customers ideally want their queries answered within 24 hours because no one likes to wait. Twitter is ideal for quickly assisting customers, as well as updating followers on news and updates concerning your brand. On our TeamViewer Support Twitter page, we keep customers aware of any connectivity issues and answer questions or direct them to a customer service agent.
Consider New Technologies for Customer Relations Management
Methods for assisting consumers are constantly evolving, and there are plenty of newer and more modern types of customer support that can also be embraced. TeamViewer, for example, provides Internet of Things for remote alarming, which means it’s possible to find ways to improve customer satisfaction, increase revenue and minimise risk by preventing issues before they happen. Another exciting new remote customer service option to think about is the use of augmented reality with TeamViewer Pilot. This helps the customer service agent see what you see and make suggestions not just via audio, but also with graphical elements that make it so much easier to understand the problem and how to solve it.
Want to improve your customer relations management and give TeamViewer a try? Download it here for Windows, but keep in mind that the software is also available for Mac, Linux, Android, iOS, and much more.