Customer Relations Management Using TeamViewer
Improve customer satisfaction without added cost to you with TeamViewer Customer Relations Management software
2.5+ Billion
Connected Devices
40+ Million
Sessions Daily
> 500,00
Satisfied Customers
> 200 Million
Active Users
How to Improve Customer Satisfaction Without Added Cost to You
Every industry is highly competitive and every company or organisation out there is looking for a way to get a leg-up on their rivals. But no matter what you do or what you’re trying to sell, improving customer satisfaction should always be one of your top priorities if you want to continue succeeding and growing in business. The more effort that goes into the customer experience, the better the results will be. Not only does it benefit existing customers, it will likely also lead to positive referrals and, therefore, to new consumers.
Anyone wanting to know how to improve customer satisfaction and increase profits without necessarily adding cost to your business, should consider the following options.
Customer Relations Management Made Easy with TeamViewer
Technical errors, glitches, and installation problems can happen to the best of us, but with TeamViewer’s remote support software available as a way to assist customers, solutions are far quicker and easier to provide for computers and mobile devices alike. Improving customer satisfaction often comes down to how fast an issue can be solved, but it should also be cost-effective, simple to achieve for the business, and available worldwide, too. TeamViewer can reduce the need for travel costs to visit onsite, save time, and avoid the hassle of sending new parts or products. Read one of our success stories to see how TeamViewer can help improve your customer support quickly and efficiently.
Creating an Official Online Community
Similar to a FAQ section, an online community – or forum – allows consumers and those interested in a product or service to learn more without actually having to contact the customer support department. Just like TeamViewer’s community page, this is one of the most natural and informal ways to improve customer satisfaction, as another member may have experienced the same issue as someone else and already has a way to solve it. This is a safe space where knowledge can be shared and answers found without the need for a customer service agent to get involved.
- CUSTOMER RELATIONS MANAGEMENT
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How to Improve Customer Satisfaction Without Added Cost to You
Every industry is highly competitive and every company or organisation out there is looking for a way to get a leg-up on their rivals. But no matter what you do or what you’re trying to sell, improving customer satisfaction should always be one of your top priorities if you want to continue succeeding and growing in business. The more effort that goes into the customer experience, the better the results will be. Not only does it benefit existing customers, it will likely also lead to positive referrals and, therefore, to new consumers.
Anyone wanting to know how to improve customer satisfaction and increase profits without necessarily adding cost to your business, should consider the following options.
- REMOTE SUPPORT
-
Customer Relations Management Made Easy with TeamViewer
Technical errors, glitches, and installation problems can happen to the best of us, but with TeamViewer’s remote support software available as a way to assist customers, solutions are far quicker and easier to provide for computers and mobile devices alike. Improving customer satisfaction often comes down to how fast an issue can be solved, but it should also be cost-effective, simple to achieve for the business, and available worldwide, too. TeamViewer can reduce the need for travel costs to visit onsite, save time, and avoid the hassle of sending new parts or products. Read one of our success stories to see how TeamViewer can help improve your customer support quickly and efficiently.
- ONLINE COMMUNITY
-
Creating an Official Online Community
Similar to a FAQ section, an online community – or forum – allows consumers and those interested in a product or service to learn more without actually having to contact the customer support department. Just like TeamViewer’s community page, this is one of the most natural and informal ways to improve customer satisfaction, as another member may have experienced the same issue as someone else and already has a way to solve it. This is a safe space where knowledge can be shared and answers found without the need for a customer service agent to get involved.
Want to give TeamViewer a try?
Use Surveys to Improve Customer Satisfaction
TeamViewer’s support page gives concerned customers the chance to contact us by phone or submit a ticket via email, but even after the problem is solved, there are still steps that can be taken. A customer satisfaction survey helps support teams discover what went right, what could have been improved, and what customers are now thinking of your product or service. This feedback can be collected over the phone or through an online form, but either way, the best way to improve customer relations management and move on as a business is to hear first-hand what your customers have to say.
Use Social Media to Observe and Track Customer Satisfaction
Even with official support channels like phone, email, and live chat available for many businesses and organisations to hear customer queries, using social media is one of the most vital customer support best practices in this digital age. Even if it’s not always physically possible, customers ideally want their queries answered within 24 hours because no one likes to wait. Twitter is ideal for quickly assisting customers, as well as updating followers on news and updates concerning your brand. On our TeamViewer Support Twitter page, we keep customers aware of any connectivity issues and answer questions or direct them to a customer service agent.
Consider New Technologies for Customer Relations Management
Methods for assisting consumers are constantly evolving, and there are plenty of newer and more modern types of customer support that can also be embraced. TeamViewer, for example, provides Internet of Things for remote alarming, which means it’s possible to find ways to improve customer satisfaction, increase revenue and minimise risk by preventing issues before they happen. Another exciting new remote customer service option to think about is the use of augmented reality with TeamViewer Pilot. This helps the customer service agent see what you see and make suggestions not just via audio, but also with graphical elements that make it so much easier to understand the problem and how to solve it.
Want to improve your customer relations management and give TeamViewer a try? Download it here for Windows, but keep in mind that the software is also available for Mac, Linux, Android, iOS, and much more.
