TeamViewer for the Salesforce Service Cloud®

The TeamViewer integration for Salesforce embeds TeamViewer functionality into your Salesforce Service Cloud® environment.

Reasons to integrate TeamViewer into Salesforce

Benefits

With TeamViewer, you can easily create service cases and provide remote support right from your Salesforce cases. The remote troubleshooting experience is improved by optimizing communication between users and call center staff. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly.

Features

  • Create and join a support session directly from a Salesforce case
  • Remotely control the customer’s device
  • Share session information via Chatter or email
  • Customer joins the session with a simple click
  • Sessions automatically added to the session report in the TeamViewer Management Console
  • All connections are fully encrypted
  • Lightning Ready

Download the TeamViewer app from the AppExchange.

Simply activate the app in the Salesforce AppExchange and when prompted, link your existing or new TeamViewer license with your account.

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