TeamViewer App for Salesforce Cloud

The TeamViewer integration for Salesforce embeds TeamViewer functionality into the Salesforce Service Cloud™ and Sales Cloud™.

Reasons to integrate TeamViewer into Salesforce

Community Support

Looking for additional information about our integration with MS Dynamics? Please visit our support page at the TeamViewer Community.

 

* Using TeamViewer integration with the Salesforce Service Cloud® requires an existing or new Premium, Corporate, or Enterprise subscription, as well as the Salesforce add-on.

Benefits

With TeamViewer, you can easily create service cases and provide remote support right from your Salesforce Sales and Service Cloud. This includes Cases, Contacts, Accounts, Leads, and Opportunities. The remote troubleshooting experience is improved by optimizing communication between users and call center staff. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly.

Features

  • Create and join a support session directly from the Salesforce screen
  • Share session information via Chatter or email. You can set different email templates per screen and communication type
  • Customer joins the session with a simple click. Now added support for iOS Screensharing!
  • Individual and company-wide reports now available within Salesforce with advanced search and filtering features
  • New Lightning Mode app design to allow for more intuitive user interaction
  • Supporter notifications as soon as a user becomes available to accept the connection
  • Newly introduced MyDevices console that allows users to control managed devices (Unattended access)

Download the TeamViewer app from the AppExchange.

Simply activate the app in the Salesforce AppExchange and when prompted, link your existing or new TeamViewer license with your account.

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