TeamViewer for the Salesforce Service Cloud®

The TeamViewer integration for Salesforce embeds TeamViewer functionality into your Salesforce Service Cloud® environment.

Reasons to integrate TeamViewer into Salesforce

Benefits

With TeamViewer, you can easily create service cases and provide remote support right from your Salesforce cases. The remote troubleshooting experience is improved by optimizing communication between users and call center staff. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly.

Features
  • Create and join a support session directly from a Salesforce case
  • Remotely control the customer’s device
  • Share session information via Chatter or email
  • Customer joins the session with a simple click
  • Sessions automatically added to the session report in the TeamViewer Management Console
  • All connections are fully encrypted
  • Lightning Ready

Step 1: Download the TeamViewer app from the AppExchange.

Use TeamViewer on Salesforce with any qualifying license (see Step 2). Simply activate the app in the Salesforce AppExchange and when prompted, link your existing or new TeamViewer license with your account.

Open AppExchange

Step 2: Select the right license for you

Use of the TeamViewer integration for the Salesforce Service Cloud® requires an existing or new Premium, Corporate, or Enterprise subscription as well as the Salesforce add-on.

Best Value
Premium
+ Salesforce AddOn
US$ 164.00
per month
billed annually
Unlimited endpoints
Everything in the Business plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, PC2Mobile, Mobile2PC
  • Mobile2Mobile and smart devices
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)
  • servicecamp integrated service desk
Corporate
+ Salesforce AddOn
US$ 234.00
per month
billed annually
Unlimited endpoints
Everything in the Premium plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, PC2Mobile, Mobile2PC
  • Mobile2Mobile and smart devices
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

*A multi-user (floating) license enables a pool of users to work with TeamViewer on any number of devices independent of location.

Stated prices for business use only, prices do not include sales tax.

Enterprise

Managing large, complex IT infrastructures requires custom solutions and the ability to scale.

For when you need more.
Advanced device management
  • More than 200 licensed users
  • More than 12 concurrent users
  • Manage more than 1000 devices
  • Dedicated point of contact
  • Consultation and training
  • Advising on tailored solutions

Are you already a TeamViewer customer?

Update or expand your existing license

Your TeamViewer license can grow with your business. Renew or switch to a subscription to stay up to date with the latest features.

  • Salesforce AddOn for your existing license
  • AddOn channels for additional concurrent users
  • AddOn servicecamp staff agents
  • Upgrade your license to Premium or Corporate