TeamViewer Integration for ServiceNow

The TeamViewer integration for ServiceNow enables instant remote support directly from your ServiceNow instance.

Reasons to integrate TeamViewer into ServiceNow

Benefits

With TeamViewer, you can easily create a secure remote support session directly from your ServiceNow incident record and streamline troubleshooting. The remote troubleshooting experience is improved by optimizing communication between users and service desk staff. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly. Combined with the advantages of a custom QuickSupport module, this enables a unique customer support experience.

Features
  • Create and join a support session directly from a ServiceNow incident report
  • Remotely control the caller’s device
  • Caller joins the session with a simple click
  • Sessions automatically added to the session report in the TeamViewer Management Console
  • All connections are fully encrypted
Step 1: Download the TeamViewer app from the ServiceNow Store.

Use the TeamViewer integration for ServiceNow for free with any qualifying license (see Step 2). Simply download and activate the app, then follow the steps to link to your existing or new TeamViewer license.

Open ServiceNow Store
Step 2: Select the right license for you

Use of the TeamViewer integration for ServiceNow requires an existing or new Premium, Corporate, or Enterprise subscription.

Best Value
Premium
US$ 99.90
US$ 83.90
limited offer
per month
billed annually
Buy a Subscription
Unlimited endpoints
Everything in the Business plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)
  • servicecamp integrated service desk
Available AddOns
Support for Mobile Devices
Channels for concurrent users
servicecamp staff agents
Corporate
US$ 189.90
US$ 165.90
limited offer
per month
billed annually
Buy a Subscription
Unlimited endpoints
Everything in the Premium plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service
Available AddOns
Support for Mobile Devices
Channels for concurrent users
servicecamp staff agents

*A multi-user (floating) license enables a pool of users to work with TeamViewer on any number of devices independent of location.

Stated prices for business use only, prices do not include sales tax.

Enterprise

Managing large, complex IT infrastructures requires custom solutions and the ability to scale.

Advanced device management
  • More than 200 licensed users
  • More than 12 concurrent users
  • Manage more than 1000 devices
  • Dedicated point of contact
  • Consultation and training
  • Advising on tailored solutions
Are you already a TeamViewer customer?
Update or expand your existing license

Your TeamViewer license can grow with your business. Renew or switch to a subscription to stay up to date with the latest features.

  • AddOn channels for additional concurrent users
  • AddOn support for mobile devices
  • AddOn servicecamp staff agents
  • Upgrade your license to Premium or Corporate