With TeamViewer, you can easily create a secure remote support session directly from your ServiceNow incident record and streamline troubleshooting. The remote troubleshooting experience is improved by optimizing communication between users and service desk staff. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly. Combined with the advantages of a custom QuickSupport module, this enables a unique customer support experience.
- Create and join a support session directly from a ServiceNow incident report
- Remotely control the caller’s device
- Caller joins the session with a simple click
- Sessions automatically added to the session report in the TeamViewer Management Console
- All connections are fully encrypted