If the situation requires it, you can remove Two-Factor Authentication from company members' accounts.
Once the removal has been completed, the next time the user logs in, they will be able to connect via e-mail and password only, without using TFA.
🚨 We highly recommend all TeamViewer (Classic) users enabling Two-Factor Authentication on their accounts.
This article applies to all TeamViewer (Classic) license administrators.
Remove Two-Factor Authentication
Step 1: Make sure Two-Factor Authentication enforcement is disabled
Before resetting Two-Factor Authentication on the user's account, you need to make sure that Two-Factor Authentication enforcement is disabled (Not enforced) on their account.
If Two-Factor Authentication enforcement is not disabled on their account, please check the article here on how to disable it:
📄 Disable Two-Factor-Authentication enforcement from company members
Step 2: Deactivate Two-Factor Authentication
Now, deactivate Two-Factor Authentication by using the Deactivate TFA button in the user management menu:
1. Select the users on which TFA needs to be removed.
2. Click the Edit button (wrench icon) and select Deactivate TFA.
3. Confirm by selecting Deactivate.
