Automations in TeamViewer ONE help administrators proactively monitor managed devices and automatically respond to operational issues at scale. By defining conditions and associated remediation actions, administrators can create workflows that detect problems and take action without requiring manual intervention. This helps reduce repetitive tasks, improve operational efficiency, and ensure a more consistent approach to device management across the environment.
Whether addressing common endpoint issues or enforcing standard remediation processes, Automations in TeamViewer ONE enables teams to respond faster while maintaining greater control and consistency across managed devices.
This article applies to customers with access to Automations in TeamViewer ONE.
How does TeamViewer ONE Automations work?
Each automation uses a series of components to detect specific conditions on managed devices and respond automatically. The process begins with a trigger that determines when the automation should run. Administrators can also configure optional preconditions to refine the automation's application. The automation then evaluates the device by running one or more checks against the configured criteria. When the device meets those requirements, TeamViewer ONE automatically carries out the defined remediation action, helping ensure consistent and timely responses to operational issues. When all required conditions are satisfied, TeamViewer ONE automatically checks for the issues and, if found, executes the configured remediation action, helping resolve issues quickly and consistently without requiring administrator intervention.
To simplify management at scale, TeamViewer ONE deploys automations through policies. This approach allows administrators to centrally configure and maintain automation workflows while controlling which devices receive them. When an automation is associated with a policy, any device assigned to that policy automatically inherits the configured automation settings.
This policy-based management model helps ensure consistent behavior across device groups, reduces administrative effort, and makes it easier to roll out, update, or modify automations across large environments from a single location.
Requirements
Before using Automations in TeamViewer ONE, ensure that you meet the following requirements:
- Create at least one policy that you can assign to devices.
- Enable the Manage Policies permission for your account. Automations use the same permission model as Policies.
- Enroll the target devices in TeamViewer ONE and ensure they actively report data.
- Verify that the assigned devices support the checks and remediation actions required by the automation.
Note: If a user wants to implement a specific fix that is not available among the pre-configured checks or remediation actions, both the detection logic and the fix can be created using AI-generated scripts. These scripts can then be saved to the Script Library and subsequently selected from the Automation dropdown when configuring the automation workflow.
How to create an automation
Note: Automations in TeamViewer ONE are currently only available in the web app.
1. Log in to the web app.
2. Click on Automations in the left-hand sidebar.
3. In the upper right corner, click +Add and then Automation.
4. Under General, enter a name and description for the automation.
5. In the Triggers section, define when the automation should be evaluated.
6. In the Preconditions section, configure any requirements that must be satisfied before the automation can run.
7. In the Checks section, define the conditions that will be evaluated on the target devices.
8. In the Fix section, configure the remediation action that should be executed when the defined conditions are met.
9. In the Assign section, select one or more policies. Devices and groups associated with those policies will automatically inherit the automation.
10. The final section, Summary, allows you to review the automation settings.
Once the information is verified, click Save to confirm. Once saved, the automation becomes active and begins evaluating devices associated with the assigned policies. When the configured trigger, preconditions, and checks are satisfied, the defined remediation action is automatically executed.
Managing automations
The Automations management screen serves as the central location for creating, configuring, and managing automations. From this view, administrators can create new automations, update existing configurations, assign or modify policies, and enable or disable automation workflows as needed. Additional management actions include editing, duplicating, deleting, reviewing execution history, and updating policy assignments to ensure automations remain aligned with operational requirements.
The automation list also provides a consolidated view of important configuration and usage details. Administrators can quickly review information such as the automation name, assigned policy, supported operating systems, execution count, last modification date, and the user who most recently updated the automation. This information helps administrators monitor automation deployment, track changes, and manage automation workflows more effectively across their environment.
How to manage automations
After creating an automation, administrators can update its configuration as requirements evolve. To modify an existing automation, open the automation and select Edit. From there, administrators can:
- Update the automation name and description.
- Adjust triggers, preconditions, checks, and remediation actions.
- Modify policy assignments to control which devices receive the automation.
Administrators can also turn automations on or off as needed, helping them control when workflows run within their environment. If an automation is no longer required, they can remove it entirely. Once administrators save their changes, TeamViewer ONE applies the updated configuration and uses it for future automation executions.
Troubleshooting
An automation did not run
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Verify that the automation is activated.
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Confirm that the trigger condition has been met.
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Verify that all preconditions are satisfied.
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Ensure the affected device is online and reporting data to TeamViewer ONE.
I don’t see Automations
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Confirm that your license includes access to Automations.
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Ask your administrator to verify that your role includes the Manage Policies permission. Automations and Policies utilize the same permissions.
An automation failed
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Review the automation configuration.
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Verify that the configured remediation action is valid.
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Ensure the target device meets all requirements of the selected action.
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Failed automation executions can be reviewed in the History Log, where administrators can inspect execution details and identify the cause of the failure.