TeamViewer Frontline and SAP
Together, we’re driving innovation and help enterprises accelerate their digital transformation in the industrial space with our new strategic partnership.
This enables SAP customers to redesign and optimize manual work processes at a global scale, starting with maintenance and repair scenarios in industrial machinery and component manufacturing.
Leveraging wearables – such as smart glasses – and mobile devices, frontline workers can collaborate with remote experts for fast, precise troubleshooting and knowledge sharing through augmented reality-based see-what-I-see video remote assistance.
With direct access to instant remote support from their smart glasses and the SAP Service and Asset Manager mobile app, frontline workers and technicians get real-time visual guidance for complex procedures from the right expert – from anywhere, anytime.
Linking instructions directly to a work order creates a more seamless and intuitive use experience, and the automated logging of all performed tasks in SAP ensures full auditability and traceability of all actions.
The powerful combination of TeamViewer Frontline – our fully integrated, end-to-end workflow solution suite for frontline workers – with SAP will profoundly drive the digital transformation of workplaces and processes for logistics, manufacturing, field service, as well as for training and general remote support.
We are already working on additional integrations to solve key challenges across other verticals and SAP solutions with one common goal: To help even more organizations across industries leverage augmented reality to optimize processes along the entire value chain.