Strategic Partner

TeamViewer Frontline and SAP

Build intelligent supply chains and service operations. Enable your workforce with augmented reality and remote connectivity solutions.

Work smarter with TeamViewer and SAP

Many organizations have made significant investments in digital transformation initiatives and the technologies they need to innovate their operations and build more resilient supply chains.

Oftentimes the actual frontline workers, those that are on the shop floor, in the warehouse, out in the field, are often overlooked when it comes to technology investments.

Together, TeamViewer and SAP are building solutions that enable you to digitalize your value chain with data flows and process optimizations across the entire supply chain to deliver a more connected and skilled workforce.

Our solutions span from remote support to managed enterprise connectivity and IoT, to industrial augmented reality, enabling companies to build more intelligent supply chains and service operations.

Seamlessly integrated into SAP’s Solutions
SAP Field Service Management

Enable field service technicians to receive remote expert guidance in real-time with AR-assisted video calls to troubleshoot issues from anywhere, anytime.

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SAP Service and Asset Manager

Unlock further efficiencies in operational productivity, process compliance, asset governance and workforce safety via real-time communication and AR-based technologies.

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SAP Extended Warehouse Management

Increase productivity and efficiency in warehouse management by providing state-of-the-art vision picking capabilities with smart glasses, guiding logistics workers throughout their task execution.

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SAP Digital Manufacturing

Optimize manufacturing performance on the shop floor with augmented reality to increase productivity and reduce errors in the manufacturing process.

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SAP Service Cloud

Build intelligent service operations with enterprise remote access and support to empower your service agents to troubleshoot and resolve issues more quickly on any device, anywhere.

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Building intelligent supply chains and service operations, together
With this partnership and TeamViewer’s integrations of into SAP solutions, we are focused on helping organizations across all industries to accelerate their digitalization journey by providing secure enterprise remote connectivity and innovative augmented reality technology to connect their workforce.

SAP customers can digitalize industrial processes and service operations with TeamViewer along the entire design to operate value chain. Our remote connectivity and augmented reality solutions extend the value of SAP’s Industry Cloud, SAP Customer Experience (CX) and CRM solutions, and SAP S/4HANA solutions for more efficient and accurate operations, increased uptime for critical assets and devices and better employee and customer experiences.
Re-imagining the way frontline workers work, supported by augmented reality
With our augmented reality (AR) software suite, TeamViewer Frontline Augmented Reality, an SAP endorsed app, frontline workers are connected to the critical data and information they need using smart glasses and mobile devices to perform their jobs more efficiently and effectively across logistics picking, assembly, quality assurance, inspections, maintenance, and field service.
Digitalize your service operations with enterprise remote access and support
The TeamViewer Tensor integration into SAP Service Cloud empowers your service agents to troubleshoot and resolve issues quickly and work remotely by connecting to any device or smart product, anywhere, improving customer satisfaction and productivity for critical digital processes.

This allows you to streamline customer engagement, improve first-call resolution rates by up to 50 % and save money on support costs while building more sustainable service operations by that avoids unnecessary travel to customer sites and reduces your overall carbon footprint.
Enabling tangible business outcomes for our joint customers with secure enterprise remote connectivity and augmented reality-powered processes
Increase Productivity and Minimize Machine Downtime

Increase Productivity and Minimize Machine Downtime

Increase productivity and minimize machine downtime by connecting technicians to remote experts through augmented reality remote support to solve complex on-site problems, from anywhere, anytime.

Reduce Operational Costs

Reduce Operational Costs

Reduce inspection, maintenance, and repair costs with fast, precise troubleshooting by collaborating with remote experts in real time through instant AR support calls, initiated directly from SAP or smart glasses.

Optimize Knowledge Transfer

Optimize Knowledge Transfer

Optimize knowledge transfer by providing contextual, dynamic expert-guided visual steps to staff and external personnel on their smart glasses and mobile devices for more consistent service quality, higher efficiency, and fewer user errors in daily workflows and processes.

Enhance Service Models

Enhance Service Models

Deliver exceptional, world-class service to customers with augmented reality remote support. Create new service models and improve your customer experience with AR-supported after-sales services and support.

Automate Digital Documentation

Automate Digital Documentation

Achieve accurate and efficient digital documentation and quality assurance — 100% paperless. Automatically sync and store AR support calls, connection logs, troubleshooting procedures, and service reports with SAP, which can also be added to tickets for auditing and training.

Empower Connected Workforces

Empower Connected Workforces

As a fully integrated workflow solution suite for frontline workers, TeamViewer Frontline empowers a truly connected workforce that’s more productive, collaborative, and satisfied.

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