Background
Würth is a specialist for assembly and fastening material and this material is often very small. More than 125,000 products are thus subject to the high quality standards of the Künzelsau company. Professional users appreciate screw accessories, chemical-technical products, tools, storage and removal systems and other offers. The aim: individual services, practical system solutions and the wide product range are to make the work of the customers easier.
Würth supports more than 540,000 customers from trade, construction and industry. Smooth repair and production processes require uninterrupted supplies. This requires continuous tracking of material consumption in workshops and production halls and an automated ordering system. For this purpose Würth has developed its intelligent shelving system „ORSY® SYSTEM-REGAL SENSOR“ equipped with sensors.
Challenges
Until now, Würth could only access its shelving systems from a distance in a very cumbersome way in order to manage them centrally and to help the customer via remote control if necessary.
- Non-existent automation in the ordering system
- Travel to customer required in case of technical problems
- Remote maintenance with support for the latest product and market developments
Solution
With the Dell IOT Edge Gateway 3001 and TeamViewer IoT, Würth has created a central platform for current and future ordering systems and now has a web-based configuration interface that enables it to keep its shelves stocked anytime and anywhere.
Result
Technicians solve any questions and problems that arise simply and securely via remote access.
Michael Scheuber Project Manager at Würth
“The remote access enables us to access the Würth systems to implement the wishes and requirements of the customers without being on site.”
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
