11 okt. 2018

TeamViewer Remote Connectivity Integrates with BOSS Solutions

Tampa, FL., October 11, 2018– TeamViewer®, the global connectivity powerhouse, announced integration with BOSS Solutions, a leading provider of IT Service Management solutions, embedding TeamViewer remote control functionality into BOSSDesk Cloud-based IT Service Management and BOSS Support Central for On-Premise IT Service Management.

“The City of Delray Beach in Florida has a large, dispersed and diverse IT infrastructure that has to perform 24/7 to support our 70 thousand residents and our City’s vision for growth,” says Don Marese, IT Project Manager at Delray Beach. “We’ve deployed BOSS Solutions with TeamViewer remote connectivity to resolve IT problems fast and to keep our city workers happy and productive.”

Highlights include:
• Create and join a support session directly from a service record
• Remotely control the customer’s device
• View and manage TeamViewer session reports

“With TeamViewer integration, BOSS Solutions customers can easily create service cases and provide remote support right from within their familiar IT service records console,” says Vishu Nayagam, Director of Product Engineering at BOSS Solutions. “TeamViewer is the leading secure remote connectivity tool on the market and our customers know that remote control helps to increase efficiency of service desks and can significantly improve customer satisfaction.”

The integrated solutions improve remote support of end users, troubleshoot IT issues faster, increase first-call resolution and reduce ticket volume. Additionally, BOSSDesk and BOSS Support Central administrators can now leverage embedded TeamViewer features to perform remote tasks such as file transfer, view system information and monitor hardware performance – including CPU utilization, RAM usage and device storage information.

“We are very excited to partner with BOSS Solutions to bring our remote connectivity capabilities to their customers,” says Alfredo Patron, VP of Business Development at TeamViewer. “Remote access can greatly improve end user and customer experiences, especially when paired with a leading IT service management platform, like those provided by BOSS Solutions.”

To leverage this integration, organizations must have BOSSDesk or BOSS Support Central and an eligible TeamViewer plan. The combined solution can run on Windows, macOS, Linux, iOS and Android operating systems.