To ensure that customers can access their critical business processes at any time, TeamViewer Remote is the solution of choice for HS. “TeamViewer’s offering is the best fit for our purposes. The solution runs reliably on all devices, and it also has all the IT security certifications relevant to us,” says Deniz Atmaca-Garnies, Head of Support & Technical Support at HS.
TeamViewer is used on a daily basis, especially by the support staff. It is not only about the installation and use of the software, but also about content-related questions, such as accounting or correct accounting. Therefore, not only HS’ technical experts, but also their experts for accounting or balance sheets rely on TeamViewer when remotely helping the clients.
Customers can start the TeamViewer client conveniently and securely directly from the HS software. A support employee can then connect to the customer’s computer, see what is happening and help with both technical and content-related questions.
In addition to support, TeamViewer is also used at HS for 1:1 software training and sales presentations.