Solve IT issues before they escalate—with DEX Essentials

Keep employees productive and IT in control with real-time visibility, actionable insights, and automated remediation.

Proactively solve IT issues before they impact productivity with DEX Essentials

Stay in control with real-time visibility, intelligent automation, and measurable ROI—all from a single dashboard.

Clear insights. Intelligent action.

Give IT teams the clarity and control they need to improve digital employee experience at scale.

DEX Essentials combines experience intelligence, automation, and validation to help reduce friction, prevent recurring issues, and demonstrate IT impact—all from one single dashboard.

Experience-level visibility

Understand how devices, applications, and systems perform from the employee’s perspective, using live and historical experience data to uncover hidden friction.

Automated issue resolution

Resolve common problems automatically with rule-driven and self-healing actions—reducing manual work and unnecessary support interactions.

Built-in value validation

Measure avoided tickets, saved time, and efficiency gains with clear reporting that shows the real impact of IT actions.

Modern IT isn’t reactive. It’s experience-driven and outcome-focused.

  • Maintain stability through experience insights

    Continuously assess device and application behavior to identify patterns that indicate declining performance or experience quality. Address risks early to keep employees productive and systems reliable.

  • Act before friction turns into tickets

    Define experience thresholds and trigger automated responses when issues begin to surface. Prevent repeat incidents and reduce disruptions before users need to ask for help.

  • Automate work that doesn’t need human attention

    Use condition-based and scheduled automation to handle routine fixes and maintenance tasks. Reduce operational overhead and allow IT teams to focus on strategic initiatives.

  • Resolve issues quietly, without interrupting employees

    Execute remediations, scripts, and corrective actions remotely in the background—minimizing downtime while maintaining a seamless end-user experience.

Proactively manage what matters most

Whether it's sluggish devices, unstable networks, or app crashes, DEX Essentials monitors and remediates the most common sources of digital disruption.

  • Performance: Eliminate device lag before it affects output.
  • Applications: Spot and fix crashes across core tools.
  • Operating systems: Maintain stability without user interruption.
  • Security services: Ensure antivirus software, patching, and policies are running properly.
  • Networking: Resolve connectivity issues before users even notice them.

Choose your plan to support, see, and solve—with DEX Essentials

Scalable licensing for every team size.

Request a custom, DEX included license

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See the impact of every action

DEX Essentials connects automation and remediation with clear outcome tracking—so IT teams can see what’s prevented, what’s resolved, and what it saves.

100 endpoints

Small SMB

  • 90 tickets avoided 
  • 600 automations 
  • ~$4,905 weekly savings
400 endpoints

Scaling SMB

  • 1,440 tickets avoided
  • 9,600 automations
  • ~$78,480 weekly savings
1,000 endpoints

Mid-sized SMB

  • 7,650 tickets avoided
  • 51,000 automations
  • ~$416,925 weekly savings

* Estimates are calculated based on observed automation outcomes, prevented incidents, and standard IT support cost assumptions.

Turning insights into impact

DEX Essentials connects visibility, action, and validation in a continuous loop—helping IT teams prevent issues, resolve problems faster, and prove the value of their work.

Insights

Understand what’s happening and what needs attention

Surface device issues across apps, OS, security, and networks. DEX Essentials turns experience data into clear, actionable insights so teams can identify risks and recurring problems early.

Key features

  • Continuous experience intelligence across endpoints
  • Live and historical insights for trend detection
  • Clear signals that highlight where action is needed

Remediation

Fix issues quickly across devices

Resolve problems at scale with guided and one-click remediation. Execute scripts, manage processes, and correct common issues remotely—without disrupting end users.

What this enables

  • One-click and guided remediations
  • Execute fixes remotely and in the background
  • Reduce reliance on reactive support sessions

Automation

Remove repetitive work from daily IT operations

Automate recurring fixes and maintenance tasks using policy-based and condition-driven actions. DEX Essentials handles common issues automatically, reducing manual effort and freeing IT teams to focus on higher-value work.

Core capabilities

  • Policy-based and condition-triggered actions
  • Consistent resolution without human error
  • Scalable automation across environments

Validation

See the results and prove the impact

Track how remediations and automations translate into real outcomes. DEX Essentials provides clear visibility into resolved issues, avoided tickets, and estimated cost savings—helping teams understand what’s working and where to optimize.

How it works

  • Visibility into resolved and prevented issues
  • Ticket avoidance and time-saved tracking
  • Cost impact estimates based on real activity