Rehabilitation technology manufacturer increasingly employs remote access across many clinical scenarios

Industry: Medical & Healthcare

Use case: Remote Access

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Background

Rehabilitation technology manufacturer, MediTouch, has relied on TeamViewer for more than a decade. It is increasingly used to train clinicians on rehabilitation technology and perform software updates without the need for face-to-face interaction.

Challenges

Training clinicians on MediTouch technology, no matter their location and regardless of restrictions imposed from the pandemic
Finding a remote access solution that could fulfil both technical and business needs
Keeping MediTouch solutions updated across international markets in an efficient manner

Solution

More than a decade ago, MediTouch chose TeamViewer for its leading position in the market and has been satisfied with its service ever since. TeamViewer offered simple installment for MediTouch’s international footprint and complied to data regulations in local markets such as GDPR and HIPAA.

Darren Marchant Physical Therapist at Fit Physical Therapy, St George, Utah

“TeamViewer and remote access were an excellent tool that we used for clinical training during the pandemic, and we see it as a tool to use going forward after the pandemic.”