MediTouch

Customer Success Story

MediTouch Ltd.

Rehabilitation technology manufacturer increasingly employs remote access across many clinical scenarios.

Darren Marchant, Physical Therapist, Fit Physical Therapy, St George, Utah

TeamViewer and remote access were an excellent tool that we used for clinical training during the pandemic, and we see it as a tool to use going forward after the pandemic.

Rehabilitation technology manufacturer, MediTouch, has relied on TeamViewer for more than a decade. It is increasingly used to train clinicians on rehabilitation technology and perform software updates without the need for face-to-face interaction.

Challenges

  • Training clinicians on MediTouch technology, no matter their location and regardless of restrictions imposed from the pandemic
  • Finding a remote access solution that could fulfil both technical and business needs
  • Keeping MediTouch solutions updated across international markets in an efficient manner

Solution

More than a decade ago, MediTouch chose TeamViewer for its leading position in the market and has been satisfied with its service ever since. TeamViewer offered simple installment for MediTouch’s international footprint and complied to data regulations in local markets such as GDPR and HIPAA.

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