Hero Highlight: After-sales service

After-sales service solutions

Give your customers the support they deserve

Woman with laptop in machine engineering room

83% of customers expect an immediate response to a service request

Customer expectations are rising. Meet them with an outstanding after sales support experience. This support will help to secure repeat customers, foster word of-mouth referrals, and ensure longevity for your business.

Collection of images: field service, machine maintenance, in-person upkeep

Key after-sales challenges

  • Labor shortage. A lack of skilled workers as well as challenges in training can pose problems for your business.
  • Increasing complexity. Use of multiple tools across the after sales value chain can create redundancies and negatively impact resource usage and productivity.
  • Substantial downtime costs. Unplanned downtime adds up to an average of USD260,000 per hour across industries.
  • Sustainability demands. Carbon emissions need to be reduced to achieve sustainability goals on both a corporate and societal level.
  • Distance. Your service offering needs to be scalable and available to support a scattered customer base as well deliver a fast and effective after sales service.

TeamViewer can offer remote after-sales support in three distinct ways: 

Illustration showing after-sales support with TeamViewer Tensor, Frontline xInspect, and Frontline xAssist

Provide after-sales support through:

Step 1 icon

Enabling experts to access machines and devices remotely

Experts can access and control connected devices, regardless of whether there is a user present on the remote side – anytime, anywhere.

Step 2 icon

Guiding on-site workers with AR and AI-supported workflows

Guide on site technicians through troubleshooting scenarios with easy-to use workflows on wearable or mobile devices that are supported by augmented reality (AR) and artificial intelligence (AI).

Step 3 icon

Providing expert guidance remotely to on-site workers

Using the see-what-I-see principle, remote experts give real time support through audio video connections and integrated AR powered devices.

Let us tailor the perfect after-sales solution for your business

Customer Success: Cimbali Group

After-sales remote access

Cimbali Group reduced time-to-resolution by 20% with TeamViewer

  • 20% increase in technician efficiency
  • 15% reduction in service travel costs
  • Significant reduction in costly machine downtime
Customer Success: Krones

After-sales augmented reality

Krones AG optimized maintenance and communication with AR technology by TeamViewer

  • Immediate and efficient customer support
  • Significant reduction in plant downtime
  • Improved first time fix rate

Proven benefits of TeamViewer’s after-sales solution

Reduced travel costs for Bühler

20% fewer field service calls at Toyota Germany

Instant knowledge capture at Ford Motor Company

Tell us about your business and we’ll create the ideal after-sales journey

… and many more