servicecamp is the integrated service desk by TeamViewer. Easily administer service cases in your management console and reduce your time to ticket resolution by managing the whole process from creating a ticket to resolving it in one place.
Feature Details & Supported Products
Seamless Ticket Management
From intake to resolution and everything in between, servicecamp makes working support tickets a painless experience. You can set up intake forms to collect relevant information from your customers, and servicecamp will even integrate with Gmail and Outlook so you can manage everything in one place.
As requests come in, you can easily sort, prioritize, and assign tickets to team members for service. Get stuck on a tricky issue? Flag a ticket for follow up, request collaboration by assigning responsibilities to various team members, add private notes that can only be seen by your team and add more employers by putting them on CC.
Efficient, Personal Support
Since servicecamp keeps support tickets from getting lost in clunky systems and endless email chains, you can be confident that your ticket response time will improve dramatically. Plus, you can easily interface directly with clients via chat or video, or take remote control of their system with one click.
Your customers can easily create tickets in the customer portal without having to register for servicecamp. To maximize your availability, you can allow your customers to create tickets directly in the QuickSupport module, even when the supporter is offline.
Use your Own Mail Servers
Use your own domain for an even more professional appearance. You can now send your emails from your mail server when you click on tickets in servicecamp. This increases the recognition value of your brand and brand awareness.
Build Your Knowledge Base
Categorize tickets by topic so that, over time, you can identify recurring issues and persistent needs to help improve your overall service model.