Assist AR
TeamViewer Assist AR
Provide frontline workers with real-time AR guidance, while capturing knowledge and providing instant access to past session knowledge for faster issue resolution.
Automatically capture session insights, expert guidance, and resolutions–so teams can reuse knowledge instead of solving the same issue twice.
Give remote supporters instant access to past sessions and expert insights to diagnose and resolve issues more efficiently.
Reduce repetitive support requests by making knowledge accessible to frontline workers—so experts can focus on complex problems.
Resolve issues faster and minimize downtime with immediate access to the right information.
Avoid unnecessary site visits by guiding workers remotely using captured expertise—saving time, cost, and CO₂ emissions.
Eliminate manual reporting with automatically generated session summaries and captured knowledge.
TeamViewer Assist AR
Fix problems remotely: TeamViewer Assist AR lets you identify and solve problems in the real world—from anywhere. Experts and on-site workers can easily communicate through real-time video calls, 3D annotations, markers, chat, and much more.
Exchange messages in the Chat within a session and navigate through the participant list. Access messages after a call ends to ensure no details are missed.
Guide users visually with annotations and markers that stay anchored to real-world objects, even as the camera moves. This helps frontline workers follow expert instructions more clearly during live troubleshooting.
Support users across languages and noisy environments with translated live captions. This helps global teams collaborate more effectively during remote assistance sessions.
Recognize printed text on machines, tools, and equipment with text recognition OCR, then copy and use it during the support workflow. This helps teams capture important identifiers, codes, or labels more easily.
Improve expert productivity, transparency, and handover by using AI session summaries to transcribe service calls and creating concise summaries.
Resolve recurring issues faster during remote assistance calls with in-session AI suggestions based on past session insights.
Open the TeamViewer Remote desktop or web client, click on the Create a session tab under Remote Support, and select Assist AR in the drop-down menu.
Copy the link to your clipboard and share it via email, WhatsApp, or other messaging platforms. Save the session.
On the mobile device, click on the session link, install the free Assist AR app for iOS or Android, and open the app.
Start a session on the desktop or web client and accept the call on the mobile device.
With just a few clicks, you can get started with our premium AR remote support features.
Simply open the TeamViewer desktop or web client, start your first remote support session with Assist AR, and your trial period will begin automatically.
If you’re unsure about any step in the process of starting a remote session, check out this video. You can also find a detailed step-by-step guide on our Knowledge Base.
Spotlight
See how teams use Assist AR to diagnose and resolve issues faster with real-time AR remote assistance.
Assist AR adds real-time visual guidance with AR annotations directly in the user’s environment. Experts can guide frontline workers more precisely, reducing misunderstandings and accelerating issue resolution.
Yes, Assist AR supports multi-user sessions, allowing multiple experts to join the same call and collaborate in real time. This makes it easier to bring in additional expertise for complex issues and align teams during troubleshooting.
Assist AR works on iOS, Android, Windows and macOS operating systems as well as supported smart glasses. A web client is also available for joining sessions without installing the app. Find more information here.
Yes, Assist AR integrates with enterprise platforms such as Microsoft Teams, Salesforce, ServiceNow, and others, allowing you to embed remote support into your existing workflows.
Assist AR is designed for immediate use with minimal setup. Frontline workers can join the remote assistance session via web-browser for ad hoc issues, minimizing complexity and speeding up resolution time.
Let our experts show you exactly how TeamViewer Assist AR works and consult you on what set-up would be most beneficial to your company.
