TeamViewer & Zoho

Enhance workplace communication with remote connectivity and AR support tools

Zoho provides a unique and powerful suite of software applications to power your business. With the new addition of TeamViewer’s powerful remote control functionality, agents and administrators can easily create a secure remote support session directly from the Zoho console to troubleshoot employee and customer issues.

With this integration, users no longer have to explain their problems, and helpdesk staff no longer have to blindly identify problems. This simplifies device management many times over.

  • Employee hardware and software problems can be solved more quickly, increasing agent and employee productivity
  • All types of customer issues can be more quickly identified and resolved – increasing overall satisfaction
  • Extension provides an integrated and intuitive user experience that requires no training so that your agents can start supporting your customers immediately
  • UI support for managing multiple parallel sessions, so that your agents are more productive
  • TeamViewer sessions are documented and logged within easy-to-read reports

The benefits speak for themselves

  • Create support service cases directly from Zoho CRM modules (e.g. Leads, Contacts, Accounts) or Zoho Desk tickets
  • Preconfigured email templates for quickly and easily sharing service case links directly from the TeamViewer integration
  • Control a customer’s device remotely with single-click functionality
  • TeamViewer sessions are documented and logged in easy-to-read reports
  • UI support for managing multiple parallel sessions
  • Cross compatibility for PC, Mac, Android and iOS