TeamViewer QuickSupport

Whether you’re working on a laptop, desktop, or mobile device, QuickSupport lets you connect with a trusted expert instantly and keep your workflows running smoothly.

TeamViewer QuickSupport was designed for exactly that: quick support

Once you set up QuickSupport on your computer or mobile device, you can receive tech support at a moment’s notice. QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting.

For computers

TeamViewer QuickSupport application

Receiving professional support?

Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.

  • Work with your trusted help desk provider to obtain your personal QuickSupport link.

  • On your computer’s desktop, open the QuickSupport app.

  • Your help desk provider will request a remote connection.

  • When you accept the connection, the remote session will begin.

Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the add-on for mobile device support.

For mobile devices

TeamViewer QuickSupport app

Receiving support?

Similarly, the TeamViewer QuickSupport mobile app lets you receive remote support on your smartphone, tablet, TV or other desktop device quickly. Once you have installed the QuickSupport mobile app, you can simply share your unique ID or join the participant session using the session code provided. You will be sent a connection request to accept before the support session can begin.

  • Download the free TeamViewer QuickSupport application from your favourite app store or directly from the TeamViewer website.

  • Open the QuickSupport application and select your preferred connection method. You can choose to share your ID or enter the session code that was provided to you by the supporter.

  • You will receive a notification from your supporter that a remote session has been requested.

  • You can review the person requesting a connection and decide whether to allow or deny access.

  • If you decide to accept the connection request, the remote session will begin.

Please note: TeamViewer QuickSupport does not allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer.

TeamViewer QuickSupport

  • (tar.gz)

  • (Google Play)

Customize QuickSupport

Make QuickSupport your own

Brand and configure your QuickSupport module to fit your organization’s style and support processes. Customize visuals, preset settings, and connection workflows to deliver a consistent and secure support experience that feels fully aligned with your organization.

Frequently asked questions

The TeamViewer full client is designed for providing remote support to end users. It gives you access to all features and functionalities in one place, allowing you to manage and control devices remotely.

TeamViewer QuickSupport, on the other hand, is designed for end users to receive remote IT support. It’s a lightweight, executable program that requires no installation, enabling end-users to temporarily grant access to their devices for attended access and remote support.

Yes, QuickSupport is free for personal use.

For professional or commercial remote support, you’ll need a valid TeamViewer license or subscription. To compare all options, view plans and pricing.

If you need additional guidance or troubleshooting details, you can find more information in our Knowledge Base.

Customized QuickSupport modules are available to customers with a Business, Premium, Corporate, or Tensor license. If you want to learn how to set one up, visit our Knowledge Base.