Jan 27, 2022

TeamViewer Enables New Remote Customer Support For Smart TVs Built By Leading Tech Manufacturer Vestel

GOPPINGEN, January 27th, 2022 – TeamViewer® today announced that its connectivity solution is enabling a new way of remote customer support for the Smart TVs produced by leading tech manufacturer Vestel. The company is one of the largest manufacturers of electronic devices and one of the top three global TV producers, including the production of TV sets for almost every major TV brand around the world. The agreement encompasses hundreds of thousands of Smart TV sets build by Vestel for the European market, that will be delivered with TeamViewer’s QuickSupport software pre-installed. 

TeamViewer’s connectivity solution will be used by the technical support staff to remotely connect with the Smart TVs of their European customers, for example if they need help to correctly set up the TV functionality or run into any software or usage problems. For this, the TeamViewer QuickSupport App is pre-installed on the Android-based Smart TVs. After contacting the hotline via phone, customers can grant one-time remote access to their TV set via the QuickSupport App, share the screen with the helpdesk employee, and quickly solve the problem together.  

The reasons for Vestel to use TeamViewer for the new service are the proven and easy support of Android devices, and the highly secure and stable connection. In addition, due to the delivery of Smart TVs throughout Europe, the availability of TeamViewer’s software in all desired languages also played a vital role in the decision.  

Barış Altınkaya, Deputy General Manager of Marketing and Product Management at Vestel: “Our customers not only expect the highest quality for their TVs, but also state-of-the-art customer service. With the integration of TeamViewer into our Smart TVs, we really take our support to the next level and offer our customers an easy way to solve problems with their new device quickly. The decision to go with TeamViewer was easy: TeamViewer is a reliable and trustful partner with a known brand, an incomparably easy-to-use solution, and a proven experience with connected Android devices.” 

Jan Junker, Executive Vice President Solution Delivery at TeamViewer: “TeamViewer enables companies to digitalize processes along their entire value chain – including the technical customer support. The use case with Vestel shows how our clients can leverage the power of our digital solutions to make a process much more efficient, and thus create added value for both the customer and the company. Secondly, it is also a nice example of how connected our world already is today – smart and connected devices are everywhere, and it’s great that opportunities to remotely support people in using them is exponentially growing.” 

About TeamViewer

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally. In 2021, TeamViewer achieved billings of EUR 548 million. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.

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