TeamViewer Integration Partner:
Freshworks

Supercharge your support with remote access and control across devices and platforms

The increasing complexity of providing technical support to internal employees and external customers poses a tremendous challenge to IT and support departments around the world. The TeamViewer integration for Freshservice, Freshdesk, and Freshchat empowers IT administrators and customer support specialists to:

  • Access and control corporate devices remotely and securely
  • Provide efficient IT services for internal employees
  • Troubleshoot technical issues to reduce downtime

TeamViewer for Freshworks Solution Highlights

Fast Remote Support
Resolve technical issues faster by remotely accessing and controlling any employee or customer device

Real-time Employee Training
In Freshservice, remotely onboard and show employees how to use corporate applications with real‑time screen sharing

Cross-Platform & Device Compatibility
Provide secure, instant remote support for Windows, MacOS, Chrome OS, iOS, and Android devices

Seamless Plug & Play Integration
Download and connect with Freshworks instantly. No configuring, coding, or training required

Cross-Channel Functionality
Start remote support sessions directly from your Freshdesk system or during a Freshchat session

Your Benefits

  • Increase employee productivity and decrease downtime for business services
  • Reduce incident resolution time by remotely accessing and fixing employee and customer devices on demand
  • Protect corporate data with a GDPR-compliant, end-to-end encrypted solution

How It Works

Getting Started with TeamViewer for Freshworks.

Download the applicable
TeamViewer integration apps for
Freshservice, Freshdesk, or Freshchat
from the Freshworks Marketplace

Log in with your TeamViewer
licensed account credentials
(Premium, Corporate, or
Tensor license required)

Click above to watch
the instructional video or
follow these easy steps
and you’re good to go!

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