TeamViewer ONE: DEX solutions

Securing machine uptime: Immersive training workflows at GEA

Missed us at Hannover Messe? Watch the recording of our masterclass to see how GEA uses immersive, hands-on training strategies to onboard technicians faster, build their confidence, and ultimately enable them to deliver impeccable maintenance service.

Standardizing service at scale

Title: Securing machine uptime: Immersive training workflows at GEA
Duration: 40 minutes
Availability: On-demand

In this masterclass, TeamViewer’s Sven Jacobs and GEA’s Jens Hofmann discuss how GEA is rethinking the onboarding and upskilling of field service technicians. Learn how they shifted from traditional training methods that don’t scale to delivering hands-on training experiences in 3D.

What You’ll Learn:

  • How GEA transformed static maintenance manuals into immersive 3D workflows
  • How augmented reality and digital twins accelerate training and onboarding
  • How scalable 3D workflows support global maintenance operations
  • How immersive workflows improve maintenance quality and reduce downtime

About the speakers

Jens Hofmann

Head of GEA Farm Technologies Academy

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With more than 20 years of experience, Jens Hofmann leads the GEA Farm Technologies Academy, driving innovation in learning, training processes, and educational technologies. Passionate about continuous improvement and lifelong learning, he works at the intersection of learning development and product innovation to create scalable, future-ready training experiences for the dairy industry.

Sven Jacobs

Account Executive at TeamViewer

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He specializes in helping large enterprises keep their digital workplaces secure, stable, and ready for business. With more than 20 years of experience working across finance, technology, and creative functions, he is known for connecting teams, translating between disciplines, and driving measurable business impact.

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