TeamViewer Pilot

Enhance your remote support with augmented reality


See what your customer sees

Augmented reality is shifting
the boundaries of remote support.

Augmented reality enables you to fix issues beyond the screen – no matter how far away you are. With TeamViewer’s augmented reality solution TeamViewer Pilot, you will be able to see through your connection

partner’s smartphone camera. At a glance, you can observe any kind of equipment, machinery, infrastructure issue, and more. Guide your partner by setting 3D markers onto real-world objects.

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Augmented reality in your daily working life

Find out how TeamViewer Pilot will empower your business


Receive support right when you need it

One of your machines suddenly stops working. As this is a critical moment for your business you need help on the spot, right in this moment. With TeamViewer Pilot, you can quickly reach a remote expert, show him the problem through the camera of your smartphone and let him guide you to the problem solution.

TeamViewer Pilot (Augmented Reality) Use Case car service


Assist your customers wherever they are

Your customer’s car broke down and they are miles away from your car workshop. With TeamViewer Pilot, you can provide support no matter how far away you are: simply connect to their TeamViewer Pilot app, look at the motor through their smartphone camera and guide your customer to the problem solution, as if you were on site.


Save time and money through solving problems remotely

Your customer needs to set up a router. All they need is your knowledge and guidance while setting it up themselves. Being on site would require a long commute and is not necessary. Give your customers instructions and watch as they complete the set-up – all while you are in your office and connected through TeamViewer Pilot.

TeamViewer Pilot (Augmented Reality) Use Case Router Setup

TeamViewer Pilot is proud to partner with  industry leading
smart glasses and wearable headset manufacturers

What’s your use case?

Find out how TeamViewer Pilot can help you for just

*Named user licensing - The monthly price relates to 1 TeamViewer Pilot Technician.


Key Features and Functionalities

What TeamViewer Pilot has in stock for you:


Enable your on-site employees or clients to share their smartphone’s camera view. The camera acts as your eyes so you can see the problem and help the person on-site address it.

Speak to the service technician or client on the other side of the screen, giving them detailed instructions on how to fix the issue at hand.

Help the on-site employee or customer fix the issue by drawing and highlighting on the screen onto real-world objects, as well as adding text descriptions.

Pause the video stream to get a clear still image to highlight and discuss technical details, as well as work hands-free.

Use an iOS or Android device to connect and support anyone with a smartphone or smart glasses.


Key Benefits with TeamViewer Pilot

How TeamViewer Pilot can help you:

Save Money

You don’t need to hop on a plane or take a road trip to fix technical IT issues. Lower travel costs effectively by replacing on-site visits with remote support sessions by service technicians and customers.

Solve Problems Efficiently

Act immediately when downtime or errors occur. Enable your service technicians and customers to get direct support from experts via audio and interactive video.

Improve Processes

Transfer knowledge for technical repairs and maintenance or provide approval for inspections as if you were on-site.

Maintain Security

Within TeamViewer's secure global network, all remote connections are secured end to end with RSA public/private key exchange and AES (256-bit) session encryption.


Get Your TeamViewer Pilot Subscription Today!

Subscribe to TeamViewer Pilot and unlock the full potential of augmented reality-based remote assistance immediately.

  • For commercial use
  • Unlimited sessions
  • Remote camera sharing
  • 3D pointers in augmented reality
  • HD VoIP

*Named user licensing - The monthly price relates to 1 TeamViewer Pilot Technician.

Billed Annually


How to Get Started with TeamViewer Pilot

Follow these 3 easy steps - you will love it

Download and install
TeamViewer on your computer or mobile device.
Download now

Have your partner in need
of support install the TeamViewer
Pilot app.

Enter your partner’s ID, displayed in
the TeamViewer Pilot app, into the
TeamViewer Partner ID field and

Get In Touch

Do you have questions or need further details?

Simply fill out this form and we will get back to you within a few days.

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