Augmented Reality

Augmented Remote Assistance for Anyone, Anywhere, Anytime

What is TeamViewer Assist AR?

TeamViewer Assist AR is a remote support solution that provides easy, fast, and secure augmented reality-powered visual assistance to identify and solve problems from anywhere in the world.

Trusted By

>5.000 Companies Across the Globe

30% faster

resolution time at HURCO

30% increase

in first-time fix rates at Krones

80% less

travel costs at maresystems

Benefits
Close Knowledge Gaps

Close Knowledge Gaps

Facilitate faster knowledge transfer and bring junior technicians up to speed with hands-on field training provided through remote visual assistance.

Increase Customer Satisfaction

Increase Customer Satisfaction

Achieve better first-time fix rates and deliver exceptional, world-class service to customers without adding resources – AR-powered, anytime, anywhere.

Accelerate Knowledge Transfer

Accelerate Knowledge Transfer

Onboard and train junior technicians quicker by enabling senior experts to guide them remotely. Close knowledge gaps by recording important sessions for future training.

Solve Problems Faster

Solve Problems Faster

Act immediately with real-time fault analysis to increase productivity and ROI. Enable your service technicians and customers to get direct support from experts via audio and interactive video.

Reduce Costs

Reduce Costs

Reduce travel costs by replacing on-site visits with remote expert help for service technicians and customers.

Minimize Machine Downtime

Minimize Machine Downtime

Remotely guide your customers through preventive maintenance processes to extend the life of machines and reduce downtime.

Get Started with TeamViewer Assist AR

Pricing starts from:

Billed as one annual payment

Feature Highlights
3D Annotations

3D Annotations

Using advanced 3D object tracking, the expert can “mark” the display with arrows, notes, and highlights that make it easy for the user to follow along with the expert’s instructions. And the notes “stick” to the referenced real-world objects, even if the camera moves away.

Optical Character Recognition

Optical Character Recognition

Optical Character Recognition, or OCR for short, is a functionality to recognize printed characters like those often found on machines, tools, and equipment. Once recognized, those characters can be used anywhere through the normal cut-and-paste function.

Real-Time Information Sharing

Real-Time Information Sharing

Experts can access any information on their desktop and with just one click effortlessly share precise data in real-time with the on-site user.

Learn more

How to Get Started with TeamViewer Assist AR

1

Step 1

Download and install TeamViewer on your computer or mobile device. Download TeamViewer now.

2

Step 2

Ask your support requester to install the free Assist AR app for iOS, Android, HoloLens or Smart Glasses.

3

Step 3

Enter your support requester’s TeamViewer ID (the TeamViewer ID displayed in the Assist AR app) into the TeamViewer Partner ID field and connect.

Customer Success Story: Leitner Ropeways
Ropeway builder relies on AR-powered remote support.
Customer Success Story: HURCO
With AR, Hurco is taking its maintenance, repair and service to the next level.

Do You Have Questions or Need Further Details?

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