Skip to main content

Knowledge Base

Back to support overview

Synchronize your Intune environment in TeamViewer with the Intune Device Sync integration

Last Modified: Jun 15, 2026

Intune Device Sync lets you connect your Microsoft Intune environment with TeamViewer and keep your device groups aligned across both platforms. When you sync Intune groups, TeamViewer copies the structure and shows the devices that belong to each group. This reduces manual work and creates a clean, reliable device list. You can sync once or keep groups updated with continuous, near‑real‑time sync.

This article applies to all Microsoft Connect, Microsoft Connect Pro, and Enterprise Integration Add-On license holders.

  • A supported TeamViewer license with the correct Microsoft integration add-on (Microsoft Connect, Microsoft Connect Pro, or Enterprise Integration).

  • Admin access to your Microsoft Intune environment.

  • Defined Intune device groups that you want to sync with TeamViewer.

  • Devices are already assigned to your TeamViewer company.

  • Recommended: Enable company device groups for your TeamViewer company.

Software and licensing

  • A supported TeamViewer license with the appropriate Microsoft integration add-on.

  • TeamViewer installed on all devices that should be available for remote support.

Supported administrator platforms (outgoing connections)

Administrators establishing outgoing connections using the TeamViewer Full Client can use:

  • Windows

  • macOS

  • Linux

  • iOS

  • Android

Supported end-user devices (incoming connections)

End-user devices that allow incoming connections via the TeamViewer QuickSupport app:

  • Windows (MDM-managed PCs)

    • Note: Windows devices enrolled using userless methods (such as DEM and WCD) do not show the TeamViewer notification in the Company Portal app.

  • Android

    • Android Device Administrator (DA)

    • Android Enterprise personally owned devices with a work profile (BYOD)

    • Not supported: Dedicated and fully managed Android devices

  • macOS

  • iOS

Unsupported devices

The following devices are not supported:

  • HoloLens

  • Surface Hub

  • Windows 10 S devices

Company Portal app (legacy integration only)

  • For the legacy Intune integration, the Company Portal app is required for users to receive and allow remote support requests.

  • The legacy integration cannot be used for devices managed with the Intune app.

Planning your initial setup and deployment

We recommend the following initial setup strategy:

  1. Create a device group in TeamViewer and add the devices you plan to use TeamViewer with to this group.
  2. Create a policy and assign the policy to the created device group.
  3. Create a rollout configuration.
    1. Assign the created device group to the rollout configuration.
    2. Set the policy inheritance to inherit from group.
  4. Now, deploy TeamViewer to devices using Intune. Please find our deployment user guide here.
    Note:
    • In Intune, it does not matter which Intune groups contain the devices
    • You can assign deployment packages to multiple Intune groups simultaneously
    • All devices receiving this package will automatically be placed into the device group defined in your rollout configuration
  5. Now, you can sync your Intune groups. Once TeamViewer is installed on the devices, you can proceed to enable the Intune Device sync integration and sync the Intune device groups you want to mirror, as described in the sections below. Devices will then be copied into the correct TeamViewer groups based on your synced Intune structure.

Note: Devices will not be copied into their final TeamViewer groups if TeamViewer is not installed on them. This is why Step 4 must be completed before enabling Intune Sync mappings.

How to enable the Microsoft Intune Device Sync integration

First, you need to enable the Microsoft Intune Device Sync integration.

  1. Open TeamViewer.
  2. Go to Admin settings.
  3. Within the Organization management section, click Integrations.
  4. Next to Microsoft Entra ID, click Authorize.
  5. Sign in with your Microsoft Intune administrator account.
  6. Confirm the connection on behalf of your company.
  7. Now, next to Microsoft Intune Device Sync, click Authorize.
  8. Sign in with your Microsoft Intune administrator account again.
  9. Confirm the connection on behalf of your company.

You have successfully enabled the Microsoft Intune Device Sync integration within TeamViewer. 

How to assign a sync operator group and sync owner

To complete the setup of the Microsoft Intune Device Sync integration, you must next assign a sync operator group and sync owner.

  1. Under Microsoft Intune Device Sync, next to Sync operator group, click Select user group.

     

  1. Select the user group that will operate the Intune device group sync and confirm.

    • You can only select a user group you are a member of.

    • Make sure the group is set as a “manager” of all the devices you want to sync

    • After confirming, the sync operator group can only be changed by disconnecting and reconnecting the Intune device sync.

       

  1. Next to Sync owner, click Assign myself (only possible if you belong to the selected operator group). The current sync owner is displayed ("It's you" for your own account).

Note: TeamViewer automatically creates a script token named Automatically generated token for Intune Device Sync in the sync owner's account. Do not delete this token as long as you want to use Intune Device Sync — deleting it breaks the sync and requires re-authorization.

How to sync device groups in TeamViewer

  1. Go to Admin settings.
  2. Within the Organization management section, click Integrations.
  3. Within the Synchronization section, click Intune device groups.
  4. Click Add groups.
  5. Go to Intune device groups.
  6. Select the device groups you want to sync and click Continue.
  7. Choose the sync frequency:
    1. Continous Sync: TeamViewer continuously listens for updates from Microsoft Intune and automatically applies changes to synced device groups.
    2. Sync once: TeamViewer fetches the current state of the selected device groups from Microsoft Intune and syncs them.
  8. Click the arrow next to Add groups and choose one of the following options:
    • Add and sync: TeamViewer adds the selected device groups and starts synchronization immediately.
    • Add: TeamViewer adds the selected device groups without starting synchronization. This lets you review how many devices will be synced. You can start the actual synchronization later from the overview page.

The synchronization will now start (if Add and sync was selected). The device groups will be created and, once synchronization is complete, your devices will be assigned to the device groups and shown in the Devices menu.

How to manage device group syncs

If you no longer want to sync a device group:

  1. Go to Admin settings.
  2. Within the Organization management section, click Integrations.
  3. Within the Synchronization section, click Intune device groups.

To enforce the sync of a device group

  1. Select a synced group.
  2. Click Sync.

To stop a device group sync

  1. Select a synced group.
  2. Click Remove.
  3. Confirm by clicking Remove.

HINT: To remove the device group from TeamViewer, please perform this action in Admin settings→ Device management → Device groups.

To change the sync frequency of a device group

  1. Select one or more synced groups.

  2. Click Change frequency.

  3. Choose Continuous Sync or Sync once and confirm.

Notes: groups currently syncing are skipped; switching to Continuous immediately starts a sync; switching away from Continuous stops near-real-time updates.

Sync Statuses and live progress

During the sync of devices, TeamViewer will provide the current status of the devices, as well as the current position in the progress of the sync. Users can also filter devices in the list based on Status and Sync Frequency. Current statuses are:

  • Evaluating subgroups
  • Ready to sync
  • In progress (live perecentage shown)
  • Completed (Green)
  • Failed (Red)

Note: A red warning icon may appear in Completed statuses indicating that some of the devices failed as well as the number of failed devices in the Completed sync.

Next step: Grant your user groups access to these devices

Once your device groups and devices are synced, you can grant your user groups access to these devices by following the instructions here: Share and manage access to devices in TeamViewer

How to auto-deploy TeamViewer via Intune

With the new Microsoft Intune integration, it is now possible to auto-deploy TeamViewer automatically to synchronized Microsoft Intune devices. More information can be found here: Auto-deployment of TeamViewer via Intune

Notes and limitations

  • Syncing does not create or delete devices.
  • Other metadata (assigned users, policies, custom fields) is not synced at this time.
  • Syncing runs as a continuous catch-up in near real-time via Microsoft Graph change notifications. There is a guaranteed refresh at least every 7 days.
    • Devices that have TeamViewer installed after the syncing will be added automatically to continuous-sync groups.

    • Stale state devices (>30 days) auto-recover via a full re-sync. No additional user interaction is required.

       

  • Due to limitations on API access for tenant admins in a child tenant, Intune device sync must be configured by an admin user who belongs to the child company itself.
  • Separate synced groups are automatically included in a sync and use the same settings as the parent group.
  • Integration shows needs re-authentication
    • Microsoft Content expiry: Click the Reauthorize button to resolve.
    • Script-token invalidation: Re-assign the sync owner to resolve.

  • Groups that are set as child groups in Intune after a group has been selected for continuous sync in TeamViewer are not automatically synced.

     

Troubleshooting Intune device group synchronization

When this happens
The selected Intune device group could not be synchronized with TeamViewer.

What to check

  • Verify that the device group still exists in Microsoft Entra ID (Azure AD)
  • Check the Entra ID recycle bin to confirm the group was not deleted
  • Compare the group’s Entra ID with the ID shown in TeamViewer (if available)

What to do

  • Click Try again to re‑run the synchronization

When this happens
The synchronization finished, but one or more devices could not be synced.

What it means

  • Hovering over the error icon shows the number of devices that failed to sync

What to check

  • Verify that the user who set up the integration is the manager of all devices in the Intune group

When this happens
The sync finishes successfully, but a specific device does not appear in the TeamViewer device group.

What to check

  • Verify that the device is part of the selected group in Microsoft Intune
  • Verify that the device is a managed device in TeamViewer
  • Verify that the device is an Autopilot‑enrolled Intune device
  • Verify that the device registry contains a value for IntuneDeviceId

When this happens
The Intune device group sync option is not available in the TeamViewer Admin settings.

What to check

  • Go to Company device groups present under General admin settings
  • Verify that the setting is enabled

What to do

  • If the setting is not available, contact TeamViewer support

What it means
All planned devices were successfully synchronized.

No action required