TeamViewer Pilot

See problems through the eyes of others.

TeamViewer Pilot

(Billed annually)

  • For commercial use
  • Unlimited sessions
  • Remote Camera Sharing
  • 3D Pointers in Augmented Reality
  • HD VoIP
  • Session Recording, Logging & Commenting

The New Level of Remote Support

How will augmented reality improve your ability to provide support?

TeamViewer’s Augmented Reality solution enables you to fix issues on-site – no matter how far away you are. Remotely assist on-site staff or clients through troubleshooting, problem resolution, product setup, and more. Make the solution tangible with on-screen drawings and diagrams as well as by tagging objects.

Reduce Cost

You don’t need to hop on a plane or take a road trip to fix technical IT issues. Lower travel costs by replacing on-site visits with remote expert help for service technicians and customers.

Solve Problems Efficiently

Reduce downtime and errors. Enable your service technicians and customers to get direct support from experts via audio and interactive video.

Improve Processes

Transfer knowledge for technical repairs and maintenance or provide approval for inspections from a central location instead of an on-site visit.

Maintain Security

Benefit from the same infrastructure and industry-leading, end-to-end, secure connections as our #1 remote control solution.

Augmented reality via the TeamViewer Pilot app

A Whole New TeamViewer Experience

Key Features and Functionalities

Providing suppport using augmented reality
  • Remote Camera Sharing and Real-Time Video Streaming
    Enable your on-site employees or clients to share their smartphone’s camera view. The camera acts as your eyes so you can see the problem and help the person on-site address it.
  • HD VoIP
    Speak to the service technician or client on the other side of the screen, giving them detailed instructions on how to fix the issue at hand.
  • 3D Annotations
    Help the on-site employee or customer fix the issue by drawing and highlighting on the screen onto real-world objects.

How to Get Started

Install Pilot on your computer.

Download and install TeamViewer on your computer.

Pilot app installed on mobile device.

Have your partner in need of support install the TeamViewer Pilot app.

Google Play
App Store
Enter partner ID from the app.

Enter your partner’s ID, displayed in the TeamViewer Pilot app, into the TeamViewer Partner ID field and connect.

A Solution for Every Industry

Field Service

Arm your on-site technicians with knowledge to fix issues in the field. Remotely view the issue through their phone’s camera and make annotations on the screen to show them how to fix it.

Maintenance & Repair

Reduce downtime and help your mechanics repair devices on the floor when breakdowns occur. Don’t let a glitch keep your systems down. Restore operations quickly with Augmented Reality.

Training

Train, onboard and educate your employees or customers in the most productive way. Collaborate as if you were co-located and transfer knowledge by hands-on experience.

Security & Data Protection

At TeamViewer, we believe that top security is a combination of state-of-the-art technology, best practices, and discipline. All TeamViewer servers are housed in secure data centers that are compliant with ISO 27001 and leverage multi-redundant carrier connections and power supplies. Our traffic is secured using RSA public/private key exchange and AES (256-bit) session encryption. This technology is used in comparable form for https/SSL. Security is always our top priority and that has not changed with this addition to our product portfolio.

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