TeamViewer Pilot

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference. Even if the camera moves away from the tagged objects, those annotations stick to them, enabling you to collaborate effectively and guide people through troubleshooting, problem-solving, product setup, or maintenance steps efficiently — as though you were there in person.

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TeamViewer Pilot

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Benefits for your business

Fast ROI

Reduce your maintenance operations by up to 40%
Minimize travel requirements for your skilled experts
Increase machine uptime with remote maintenance

Smart Glasses

Supported by smart glasses and wearable headset manufacturers RealWear, Epson, and Vuzix
Drive productivity while maintaining situational awareness
Convenience of working hands-free without distraction

Security

Keep your remote support sessions private, protecting trade secrets and sensitive information
All TeamViewer Pilot remote sessions are secured by end-to-end 256-bit encryption
Certifications and Compliance: SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015, and GDPR

Is it right for my industry?

The short answer: yes!

Why? With TeamViewer Pilot installed on your field service technician’s smartphone or smart glasses, you can guide them remotely from a PC or smartphone using augmented reality. That alone is helpful, but Pilot is way more than a live streaming video calling app. It’s a cost-effective, easy-to-use, secure remote support tool for professionals in MRO (maintenance, repair, and operations), aviation, and manufacturing, among other industries.

You can place markers, draw, highlight, and annotate the live video stream shared by your service technician’s camera. Using 3D-object tracking, these markers stick to the real-world objects shown onscreen, leaving no guesswork about which lever to pull, which wire to move, or which button to push in critical time-sensitive situations.

Questions?
Connect with us to talk to a TeamViewer expert for your industry.

Call:
+1 800 638 0253 (Toll free) en

Improve service resolution time without spending a dime on travel

Mechanical Engineering

Assist your customers setting up, running, and maintaining your machines remotely with TeamViewer Pilot — increasing uptime and customer satisfaction. For regular preventive maintenance tasks, for example, your valued experts don’t need to travel to the customer every time. They can guide machine operators on-site in real time by setting up a connection with the Pilot smartphone app or preloaded smart glasses.

Manufacturing and OEMs

In automotive manufacturing, a minute of downtime can cost up to $22,000. Using TeamViewer Pilot, you can reduce your service resolution time and additional downtime costs: quickly reach remote experts, show them the problem through the camera of your smartphone or smart glasses, and let them guide you to the solution. The results? Faster, more precise fault detection, significantly reducing human errors.

Chemical and pharmaceutical industry

The chemical industry’s complex operations and plants make a standardized maintenance approach challenging — especially in critical areas where human safety is at stake. With TeamViewer Pilot, your remote experts can now monitor every situation and provide comprehensive asset and process data to the on-site service technicians increasing their efficiency and productivity, while ensuring safety.

Energy Industry

Getting experts and needed spare parts to an offshore rig or other remote areas are logistical challenges. Planning is crucial, because there are no second chances. With TeamViewer Pilot, your remote teams are always able to reach out to your experts on the mainland when they need information for complex maintenance tasks — with secure, fast, stable connections, even in low-bandwidth environments.

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Reduce unplanned machine downtime and maximize your return on investment with augmented reality

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TeamViewer Pilot

TeamViewer Pilot

Benefits for your business

Fast ROI

Smart Glasses

Security