Use case: Performance Optimization
Proactively troubleshoot Microsoft Teams Issues
Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.
Challenges
- Reactive approaches to Teams issues diagnosis require manual 1-to-1 effort.
Resolving with TeamViewer DEX
- Resolve slowness, freezes, and random Teams crashes by clearing the cache when issues occur
- Immediately restart the Windows audio service if it fails to ensure Teams calls have audio
- Troubleshoot pervasive Teams issues by collecting logs and call quality data (loss rate percent, latency, and jitter) in real time
Benefits
- Fewer tickets
- Higher productivity
- Better end user digital experience
Take the next step
Discover how TeamViewer DEX improves productivity and lowers costs.