Thanks to the switch to TeamViewer, C&P has optimized its IT support and troubleshooting work processes. As a result, it successfully serves hundreds of tax consulting, auditing and law firms, as well as small and medium-sized businesses from the retail and trade sectors. As a remote maintenance tool, TeamViewer is fully integrated into the support process and offers fast response times – making it a seamless process for customers and C&P employees alike.
“TeamViewer is already well known among our customers. Often, when customers call us, they already have TeamViewer started, so we can help them immediately,” explains Matthias Erfurt. The experts at C&P provide support for complex IT problems, but also for smaller requests, such as an Excel program that won't start or setting up a new printer.
In addition to remote maintenance, C&P uses TeamViewer for remote customer training, whereby the IT service provider can address the needs of its customers individually to provide them with remote training – be it on an accounting program with DATEV Kanzlei-Rechnungswesen or on the introduction of a new document management system. This is supported by TeamViewer’s features including screen sharing, integrated meeting recordings, audio and video calls, file sharing and chat functions. Thanks to the connection quality, the connection works flawlessly even when sharing multimedia such as animated presentations or videos.
“A good remote support solution has to work flawlessly and still be easy to use. TeamViewer manages this balancing act effortlessly,” Matthias Erfurt sums up.